Rooms were spacious and location was great

You had to pay for wifi

The location

Bathroom wasn’t clean and it was out of date.

Excellent location . 5 min wLk to the shopping and restaurants of Newbury st. Boston public library right across the street!

Excellent rooms and beds Great location to Newbury st Great bar and food

Room was comfortable and spacious suite. Location was perfect and easy to walk to historic sites, restaurants, shopping etc. Food and Beverage manager was fantastic when I contacted him before our stay about my son's special food needs and the managers at Bar10 were very helpful and accommodating.

There were a couple minor issues like the lamps not working properly (loose plugs) and the window shades not closing all the way. My only real issue was with an incident on Monday morning of my stay and how it was handled. There was extremely loud construction/repairs happening in what sounded like the room next door to us early on Monday morning. The noise was loud, constant banging and drilling that woke us up. It was actually scary at first because it sounded like someone was banging on our door. When I mentioned to the front desk when I was checking out the next day, she just said "oh yeah, I heard about that." I was very disappointed that 1) they did not give me advance warning when I checked in on Friday that repairs were going to be happening near me, and 2) that the front desk reaction was not apologetic or helpful or sympathetic.

ルームサービス(食事、ランドリーサービス)が迅速かつ丁寧でした。屋外に出ずにショッピングモールやスーパーマーケットに行くことができる便利な立地もよいです。

The location was excellent friendly staff the concierge Damyen was extremely kind & helpful. The receptionist & the bell boy mostapha were very kind .

TIM the concierge who was unfriendly and not helpful & rude .

Clean and super nice staff

Elevators were slow and my child the keycard would only allow you to be on the floor that you stayed on and I understand it’s probably a safety thing but all the stairs were open we had friends stay on a different floor and it was a haśle to visit and hang out in the room

場所

特になし

Beautiful hotel, spacious rooms. Excellent location.

Upon checking into the room, the bathroom could have been cleaner and toiletries restocked.

Location

In the middle of renovations, and not making up for it in service Few folks attending to guests , overall disorder

Closer to my sons

Great location, gorgeous views over back bay and the river. Quiet, comfortable, luxurious. Ordered room service twice and it was quick and delicious. Walkable to everywhere and excellent restaurants nearby.

i was pretty surprised that wifi wasn't included - at this price point, in 2024. I am a westin member so could sign in, but it never once worked over a 2-day stay.

Location and services.

We were not advised that it was under construction. The entrance was different, hard to find. Don’t know which door to use because signs were missing or misleading. A lounge/ restaurant was closed, so we were down to one option.

Copley Place location is ideal...close to downtown, yet less congested. Nice eating spots in the area

weather...

The hotel was beautiful. Staff wonderful

Café da manha maravilhoso! Equipe muito atenciosa. Vista incrivel.

Attractiveness & Cleanliness! Dressed nicely for the holidays!

Limited places to eat.

Very central and convenient location to trains , subway stations, shopping malls and places of interest. Staff were professionally helpful. There is a gym and $30 credit for each night of stay.

Bill payment is complicated. There is a “tax deposit” that will be imposed every 2 days of the stay and then returned again at the end of the stay. Very confusing. There is only 1 chair in the room and it would be nice to have a kettle to make hot drinks.

I liked the convenience to Copley. Having access to Netflix on the large TV

The heat was a little loud when it kicked on

Position of hotel and corner suite.

No restaurants or bar open as renovating and didn’t say when booked. Car park valet exorbitant price! No amenities in bathroom.

Right in the city centre and easy access to the shopping mall, restaurants and supermarket

地理位置很好，周边是综合购物中心和图书馆，总体不错！

不含早餐

Location and comfort

La ubicación

Todo bien

The girl that cleaned our room was truly amazing. She made our stay worthwhile.

The price for the car park, should be included when you stay at the hotel. It is just horrendous that half the bill per night was for car park.

The view was to die for, the bed was super comfy, and the hotel was beautiful. The area of town was incredible as well.

Ubicación 100! Hotel todo nítido, su personal muy amable!

El precio es alto! El WiFi es cobro adicional y el parqueo.

Pas de petit déjeuner mais un Starbucks à l’intérieur de l’hôtel qui fait l’affaire !

Pas grand-chose…

Great Hotel in a Great Location. Good place to stay in Boston, all facilities and service were of a standard expected of a hotel of this standard.

Nothing

Location. Easy walk to many restaurants and sights. Great, helpful staff! Loved having mini fridge.

Toilet was extremely low in the room. Difficult for people with knee issues. Need more lighting in the room.

Good location

Walls were paper thin- heard every word of the family next door. Room service order had a wad of wire in the pasta! Very over priced.

Excellent location right in the heart of Bay Back, inbetween downtown Boston and Fenway park area. Lots of shops/restaurants nearby. Easy / quick to get to airport. Generic American business hotel. Friendly and helpful staff.

Bar the location which is fantastic, there is not much to like about the hotel. Very dated and in need of a refurb; Room furnishings were worn and stained from obvious years of use. General ambiance was grim, very dull/generic American business hotel with those early 90's vibes. Not an awful hotel, but I wouldn't choose to stay here again. As a "Westin" branded hotel it's very poor compared to its peers in other cities where Westin brand means high quality. This hotel in Copley Place is in desperate need of a refurbishment.