Great location and friendly staff

Nil

Clean, well cared for. Friendly staff.

The amenities (market). The coffees we ordered were cold and lacked coffee; all foam and tasted like sour milk and the banana bread treat tasted like flour.

The amenities

Only one pool and hot tub open and it was over run by kids

Everything was superb

Nothing

Close to campground where other family stayed. Comfortable with beautiful spaces around.

A little pricey…

The suite was beautiful and well cared for. The adult pool was great but it would have been a bit nicer if there was easy listening music piped in. The restaurant was really nice, but one of my friends meal was way to tough to eat. The compound is beautiful and it was great to have a shuttle. Although I must say I was disappointed in the shuttle driver that came to pick us back up, he was drinking a glass of wine while driving. I wasn’t even sure if he was with your staff or just someone who was trying to get tips. It wasn’t the fellow who drove us down there. We booked a wine tasting there and the gal who served us was exceptional. A lovely lady who was very knowledgeable and gave us a great time.

My party and I were very disappointed when we arrived. We knew that checkin was 4, but we were hoping we could’ve gotten in early as we arrived early. So we waited…and waited…and waited. Until it was after 4 and I was very angry, the fellow at the counter said he put a priority on it, but I think that was just talk as he couldn’t tell me where the staff were with it, it wasn’t ready. I will say that the staff was trying and gave us a complimentary drink. But I was no longer angry when the manager phoned me and told me that they upgraded our room as an apology. We were very happy with that and I really appreciated it.

With booking.com (twice now) our rooms were in the poorer locations of the property... not a nice view. This is the second time we have had this happen with booking.com. Perhaps there should be some notice about booking.com prices mean least desirable locations on the properties. This happened in Spokane at the Davenport where our view was of the air conditioning unit, lower floor and a parkade. Ugly. We requested a move but could only go down the hall, no higher but at least we could see something other than concrete. This time we didn't want that to happen so we phoned the Spirit Ridge before arrival to request a lake view on an upper floor. The staff acted like this would be possible. No mention of more money. Upon check in we were informed s/he could SELL us a better room. The prices are such that we would expect some consideration about the room requests. Disappointed again as this feels like a game. Gorgeous pics on the web, pic your room, not as imagined.

All staff in the restaurant were great - service and food was great

Only poor spots were check in and check out - on check out they held us up for 20 min as they sorted out how to net out the included breakfast from the bill - their system issues should not be the customers problem ( much of this time was staff reviewing to ensure our breakfast costs were within policy, which they were !!!