Nice big room and very clean. Beautiful view of Mont Orford and the surroundings

Noisy heating system. Only 2 plastic cups for glasses. No coffee cups utensils to go along with the coffee machine. I am not sure why it is that way. Plastic would do as a minimum.

We had great time here everything was perfect! I would book it again.

it was beautiful and clean. gorgeous grounds. staff was helpful and friendly.

At around midnight there were people partying in the whole, running up and down the hall. I did not call the front desk.

nice location

We stayed here for one night on our way to quebeq. traveling with 3 kids we arrived at 10pm. the room had no bed sheets for the sofa bed for the kids. when trying to call the reception 4 times to get sheets no one answered. my husband had to go down to the reception which on the other side of the hotel where the person at the reception gave him one blanket , and sheets and had to carry it by himself upstairs, and we had to make our own bed. this has never happened to us in a hotel and we travel a lot. the person at the reception said he will come up with pillows but never came. in the morning we went to the reception to complain, the receptionist said she can’t help us, she can only take a message for the manager and he will call us. she couldn’t even let us have breakfast for the bad experience of the night before. she said the manager is with his family and he can’t be disturbed. We NEVER had such a bad experience at a hotel and it’s not like this is a 2 star motel. 0 customer service, 0 willingness to help. disgraceful!!!!

- Good value for the price. - Very nice view of the room, as it was all snowy outside - Easy access to the outside area (play in snow) - I loved the outside jacuzzi in winter - I also loved that all snow equipment was available for free (tubes and slides, raquettes, ski de fond) - the hotel's gold course turned into a lovely snow play area - Love that we had access to the Charibourg Hotel installations too - our son could play in the indoor playground, and we could use the pool (which we didn't). - The room was clean and not as outdated as some other reviews said. Good room size. The bathroom was ok, nothing fancy but what we needed. - The breakfast buffet was ok for the price, nothing extraordinary, but with good variety.

- At some point, the air conditioner stopped throwing hot air and only cold air would come out. It got pretty cold in the bedroom. I think the reception has total control over it and some time after calling and complaining, it started throwing warm air again. - Double bad was the regular size, not large. Quite uncomfortable, too. The sofa bed was uncomfortable as well. - We ended up sleeping 2 adults and 1 toddler on a simple double bed, which would have been very unpleasant if we had stayed more than 3 nights.

outdated facilities. needs paint ans new shower tiles

Nice hotel close to the lake, although there was a large group of people (150) it didn't feel crowded, nice outdoor jacuzzi, and spa

Everything was ok (beds not overly comfortable but ok, cleanliness ok, staff ok...)

Location near major highway and big parking! like the spa

Not much light at night in my room my toilet moves when i sit on it hair dryer attachment keeps falling off noise by stairs and elevator bath and shower head need an update

beautiful setting on a golf course

The large property is on the golf course so scenery is nice if your room faces the golf course. The other side would have been preferably, as it faces Lake Bromont. It can be reached by walking down stairs in back of the hotel to lake & play area for children. The lobby looks inviting. The room was large enough with a chair & small sitting area, once we finally got the room, we had originally booked!!! The bathroom showed some wear & tear with plaster peeling but the towels were clean & it had the necessities like shampoo & bath gel. We did not use the pool but we could see the children enjoying themselves.

We did have problems at beginning, as I had booked a room with 2 Queen beds as we were two women travelling together. The staff wanted to give us a room with one queen & sofa bed. I showed them the picture on Booking & what I had paid for. After numerous attempts arguing with various staff members, that they had no rooms like that left, the main manager Thalyssa finally found us what I had paid for. Everything else then was to satisfaction. There are 2 pools on property which we did not have time to use.

No place for food or drink close by or on site

Very nice location, great view on the lake from the bedroom, comfy beds, safe parking, and plenty of activities around the hotel.

I had to go get the coffee at the restaurant because the coffee machine did not properly work in our bedroom.

It was clean, the location was great and the staff was courteous. The chef made something special for me since I'm vegetarian, but it would have been nice to have option.

The breakfast was all right, but pre-cooked buffets aren't my thing. Also, it was obvious they served powdered eggs. There were these little holes on the surface of the scrambled eggs. The fitness room was very limited.