Clean, quiet

Older property with expected musty odors.

It was close to the airport, and they have an airport shuttle, so it was convenient for my early morning flight. Terry, the receptionist was very helpful.

The walls were paper thin, so I could hear everything in the next room. The first room I was given was not cleaned yet, but they were able to quickly fix the mistake by giving me a new room.

The beds and the staff was friendly

Everything was great !!

Comfortable bed, close to airport, shuttle to airport.

The hotel corridors were dirty, it was missing soap and towels were not enough to guests number. Staff like don't mind to be gentle with guests.

Before I booked this hotel on Dec. 17, I called the hotel to confirm that for the one night booking from Dec. 23 to Dec 24, it is ok to check-in at 6am in the morning of Dec. 24 and check-out at 1pm. Because my family and I had a red-eye flight and arrives at Atlanta on Dec 24, I want my family to have a place to sleep for a few hours. They said this is ok. Then I booked the hotel room and left the request in the note. On Dec. 23, I called the hotel one more time to confirm that I would arrive in the following morning and would check-in around 6 am. They said it's all good. They even told me that I will call them for a shuttle pick-up once I arrived at the airport. However, once I arrived at the airport and call the hotel for shuttle pick-up, they told me that my room is a no-show and I can't check-in. I listed all the reasoning above but the front desk just said that it's impossible to check us in that morning. After my family was staying in the airport for 1.5 hours, I finally booked in a different day use hotel for my family to stay. This is one of the worst experience. After I contact with the hotel later when I'm back home, they said they will look at the incident and get back to me. However, they have not contacted with me so far. Since the hotel never provided any service and cheated my money out, I requested a refund. However, Booking.com staff said that the hotel wouldn't refund me that Booking.com can't do anything about it. I would stay away from the hotel and the booking.com from now on.

The bed was comfortable and the room was big and the lady that makes the breakfast was very nice and helpful.

Everything seem old and kinda rough tub was chipped and not clean or rust around the drain looked dirty and water would not stop dripping.

The friendliness of the staff

It was a smoke free room but the entire building smelled like marijuana and cigarettes

Breakfast was great.

The cleanliness

N/a

The room was very nice and clean. The breakfast actually was very good! Fresh fruit, everything was cooked properly. A nice variety of choices to choose from.

The front dest was a little rude when checking in. I asked for a proper receipt because there was a about a 30 dollar difference from what I was quoted when I made the reservation and I just wanted to understand what the charges were from and it never showed me and he couldn't explain nor understand what I was talking about but I wasn't going to let it ruin the trip. It was just disappointing he wasn't willing to take the time to help nor give me a receipt that actually showed the charges of the overall stay and to be rude about it. With that being said I will say the rest of the staff was very friendly always said good morning or hello I thought that was nice. It would have been nice to know that the pool was completely closed we just wanted to relax and sit outside by the pool to enjoy the cool air but it was shut down completely.

Good location, good breakfast, comfy beds!

Funky smell In room.

rico cafe, agua fria todo el dia, late check out sin cargo,

desayuno terrible, el shuttle tarda un poco en pasar y esta bien viejo.

The bed was comfortable, it was close to the airport, the guy at the desk was nice.

It was dirty. The first room we were given was not cleaned or prepared (bed had been slept in. The people next door started playing loud music at 12:30am and it continued until we left at 6:30 am. The fridge in the room was not cold. The lock on the door looked like it had been jammed. I called the property the next day to ask for an receipt/invoice and still have not received anything.

Very Ideal convenient for me as a business man. Staff are friendly and helpful. Perfect spot next to airport. Free telephone calls on local calls. Able to recieve calls. I like it.

Not much choice on breakfast.

They beat me out of my money with no refund when I couldn't stay due to overbooking

They beat me out of my money with no refund when I didn't stay due to overbooking

I appreciated how close the hotel was to the airport.

The facility was not clean as it could be. The first night I stayed there I woke up to bumps on my arms and hands. I immediately asked the front desk to move me and my family. When being picked up from the airport I was told the shuttle arrives on the 15 and 45 of every hour. That did not happen. My family waited an hour and a half for the shuttle.

Is very close to the airport and they offer breakfast.

The pillows are too small, the air conditioner was not working very good since the room stay warm and be aware that the parking fee is $10.

The hallways and bathroom floors could have been cleaner.

Good value for money Spent and time.

Excellent breakfast!!Excellent Customer Service!

N/A

The hotel was close to everything that we wanted to do

One of the main reasons we came was for the pool. The pool wasn’t clean the entire time we were there. That was devastating to us we had to spend money to go to a water park instead. Then the housekeepers NEVER brought clean towels to our room. I had to keep going downstairs to ask for towels & that’s IF they had clean towels. Never been to a hotel esp a Comfort Inn where they didn’t have enough washcloths. Please invest in that. If you are stuck for a layover it’s a good hotel to stay at for one night. But I WOULD NOT STAY HERE FOR ANYTHING LONGER THAN THAT!!!

Good customer service

The air conditioner was loud

Upon checking in the night, We asked for bottle water at the front desk , we were told that we have to purchase it from the vending machine. After tapping my card there were no water available. When I asked the front desk the next morning, the lady told me that we can have 2 bottles and didn't know why the front desk person didn't give us any. The card was charged twice.

The breakfast the lady at the breakfast was super great always friendly & helpful

Pending refundable deposit matter , lets see what the excuse is now 🙃

too expensive

smeely marijunaa odor