Location is good but nicer in photos but we are still happy with our stay

More cleanliness and the key card always failed more than 3 times

We booked for a 4 star hotel, but got a 3 star room (old and dingy ) in the Heritage ( real old ) building, with no service. As we entered a dingy room, we found a large bed , consisted of two old single beds clumsily put together, and not properly made, placing a thin bed cover tucked in between the two un-ironed old sheets. We could not tell whether they are clean or not. Needless to say, we were greatly shocked to see this type of accommodation at the Harrison Hot Springs Resort and Spa, introduced by Booking. Com, as a 4 Star Hotel, eagerly awaiting the arrival of un-suspected guests, like us. Besides, a coffee maker we found on the table was old and broken. There was no microwave oven. So we could not eat snacks or make coffee or tea after the dips at the spar downstairs. The Spar was crowded on that night, poorly lighted and appeared unsafe and unclean. We did night see night guards or attendants watching exited children and old folks. The picture we saw on line looked fantastic, but the this hotel's building was consisted of an old part called Heritage Building, West Tower (?) and a newer building. Unfortunately, we got a dingy room at this old section of the hotel which was not a 4 star room by any standard. Yes, we stayed at this hotel only one night, but we came home unhappy, because our experience there certainly spoiled our little vacation. Our Lesson: Be aware of the fake advertisement or don't be fooled by a great picture (like you see on the front page of Booking. com introducing this hotel)!

Read my story above!

Beautiful location and really enjoyed the baths. Even the drive out is pretty! The room was great - large and comfy - with amazing water pressure in the showers and comfortable large beds. Allan was so helpful putting us next door to our friends who booked separately 💕 we really appreciated that!

No creamer (only whitening powder) for coffee available anywhere in the hotel, no easy way to get hot water for other hot drinks as there is a k cup machine in the room but no hot water kettle. No microwave to heat up food (we had brought some pancakes) and the blankets were quite thin. After adding the extra blanket in the room it was good!

Service /Quality /pretty much everything

The overall hotspring experience.

Checked in at 1pm and got the room at 4pm, and I was lucky. I saw some families that got their room past 6pm even though they checked in at about same time with me. The resort showed pet friendly on its site. Bit truth is it is pet friendly in some rooms. So please make sure to call in before your travel. Pricey for a remote hotel. It needs some renovation in the older wing of the buildings.

The bed was very comfortable

None

Fantastic mineral pools, outside and inside. Many options for meals on the premises.

No printed information about the restaurants , or about local places to eat.

Location. Room well appointed but no a/c

Located us overlooking pool. Very noisy as no ac so had to keep windows open. Screaming kids till 10pm