The location was very convenient and the ocean views were beautiful. The townhouse had everything our family needed to enjoy our stay.

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Duplicate and communication. Excessive screening, uploading government ID required. The booking process was almost enough romane say, Forget it!!

It was big and had a beautiful view of the ocean. The hot tub was close and usually empty. Free parking, full kitchen.

The TV is too close to the couch.

Spacious Well equipped

Location of unit - facing highway

It was a waterfront hotel.

The staff did not respond to my request even though it was a simple asking.

Location was very good for exploring Sooke and vicinity, linens were clean, beds comfortable (did not use hide-a-bed but others report very uncomfortable), resort grounds and setting very picturesque.

Property starting to show its age, and could do with a refresh; leather (?) couch in living room area was very worn (brown colour worn right off on cushions and arms, which was, frankly, pretty shabby, and not something that would have happened over night), some walls were scuffed and in need of repaint, cream carpets needed a cleaning, bbq was non-functioning (we had planned a steak supper but fortunately checked the bbq before buying them, and ended up going out to a great restaurant instead!), and had to rummage around among several incomplete coffee makers squirrelled away in various closets in order to assemble one that would work. Minor faults in and of themselves, but combined suggest that property was not being maintained that regularly, or up to standards we would expect for the rental price (and the added cleaning fee). No A/C; fortunately we were there before the summer heat began and were quite comfortable, but that could have been a factor had we come later in the season. Property was in first tier in from highway, which was extremely busy and quite noisy at all hours; fortunately bedroom windows were on quiet side away from road and could be left open at night.

The door codes arrive too late by email. For example, I left for the office to find out what to do 5 minutes before my arrival time. No one was available at the office at the appointed time, and I didnt see the email with the detailed entry/door code instructions until 10 minutes later and after I had called the emergency numbers. I would have preferred to have the email arrive a few minutes earlier so that I would have known not to go to the office.

Today I finally received a call from the resort management (Jennifer) and change my opinion, as I understood that it was a communication problem with Booking.com. Their offered their apology and that is enough for me!

First of all, I asked for a early check in that was refused and when I arrived at 4:00 PM I must wait until 5:10 PM for the place be available. I booked for 7 people with one of the bedroom with two full beds and the place were only for six because both bedroom had only one queen bed each. I asked the reception and they have no option, transfering the problem to Booking.com way to make reservations. Therefore I had to spend C$ 90 buying an airbed... but the worst is that the frontdesk told me that someone would give a call, wich I am still waiting for.