Breakfast and room were very good. Disappointed in $35/ night garage charge. If public parking, could negotiate lesser rate?

Front desk staff we dealt with had a little info about shuttle, did not seem pleased to see us, expected more Southern charm. Any other options for parking?

Location

En general muy bueno

El personal era poco amable

Oh the staff is incredible!!! So friendly and eager to help. Room was so cozy!! We had such a great experience that I booked another room here for my trip this coming weekend.

Having to leave.

Location, breakfast was nice, bed was very comfortable

Broke hair dryer , leaking shower dripping and all over floor guess the door wouldn’t seal , extremely small bathroom , temperature in room did not regulate, either too hot or cold

Lokacija mi se svidjela

Ostala mi je torbica u sobi. Zatražila sam informaciju je li pronađena. Nisam dobila nikakav odgovor. Baš to nije u redu

Location in the historic district. We were there for a campus tour at College of Charleston and this hotel worked out perfect for our stay.

Nothing really! We were only there for an overnight stay however. It was a nice peek to have the attached parking deck for hotel guests so we didn’t have to worry about parking arrangements for our stay.

The location was perfect.

The dogs that were allowed near the breakfast buffet. I am allergic to dogs and feel it's not fair to have them indoors and around food. I smelled a strong odor of dog urine in the elevator and mentioned it to the front desk clerk and she just rolled her eyes. I paid alot of money to stay in your hotel and feel this is not acceptable.

Location

Breakfast and lack of restaurant or bar.

Perfect location, staff was so kind and helpful

N/a

Good location, coffee was always ready downstairs. Nice desk staff.

First, the parking situation was less than ideal. Charging 35.00 per day is a little bit excessive… I thought I selected the free parking as a filter on Booking app; however, after the cancellation window, we got a “welcome email” and that is where I found out about the parking costs. I’m sure this was on me, and should have looked closer. Arriving at the property, check in was a breeze, and initially room was great. Then we settled in. The carpets felt as if they were coated in filth. The looked clean, but walking on them, socks or bare feet get dirty. There was a large roach in the toilet… and that sometimes happens so we overlooked it. The second night, two small ones in the bathroom. I contemplated talking with the desk but it was after 1 am and we had a long day. The last night — around the same time of night a small one was in the bathroom again, and then a large roach came down the wall near the TV. We decided to discuss it with the staff at check out, thinking that would be the best time to speak, and late at night — there’s nothing you can do. The girl was nice, but said we should have told them when it happened. This really wouldn’t have helped, as roaches are probably throughout the entire building. And since they didn’t offer any monetary refund at checkout, clearly that wasn’t an option. For the cost per night, I’d have expected better. The tub was very strange, with a center dip down from the sides.. so your feet couldn’t remain flat. Imagine standing in a bowl almost. There was a sandy substance on the floor, inside the tub coating .. not uncomfortable, but with the dip - the overall shower experience was not pleasant. Overall the room was incredibly humid, and there was no fan to pull the humidity out, or any humidity from showers out either.

Das Hotel an sich ist super. Freundliches Personal, saubere geräumige Zimmer, normales Frühstück.

Wir wurden in ein falsches Zimmer gebucht (hatten ein Zimmer für3 Personen gebucht und haben ein Zimmer mit nur 1 Doppelbett ohne Schlafcouch bekommen) kein Problem, an der Rezeption waren sie sehr freundlich und haben uns ein adequates Zimmer gegeben. Auf meiner Kreditkarte wurden uns dann, als wir ausgecheckt haben, einfach 46euro mehr abgebucht. Ok kann passieren, Frage ich nach. ICH HABE BIS HEUTE KEINE ANTWORT VOM HOTEL ERHALTEN !! Zum Glück konnte ich mich an booking wenden und nachdem ich booking meinen Kontoauszug gesendet habe, habe ich mein Geld wieder bekommen. Fehler können passieren, keine Frage, aber dann sollte man auch versuchen die Fehler zu klären. Einfach keine Rückmeldung ist ein no go und unprofessionell. Schade.

Lobby was very nice. Didn’t use pool or work out machines

Walls and floors from above to thin. Can hear others in the rooms next door and people walking above till wee hours of the morning. Was never told about the parking situation a head of time. To many dressers in the room, making it stuffy and 2 drawers on one of the dressers wouldn’t stay closed so we had to put napkins in the sides of them so they wouldn’t open.

Location is great with the free shuttle across the street!

Have stayed here many times. Love the place just wish there was a refrigerator/microwave in the room. That would make it perfect.

Customer service was above and beyond. Matt always greeted us and went out of his way. Breakfast was excellent.

Always have the water containers out all night due to customers coming in late.

The cost seemed a bit high but we were very pleased with the hotel. The staff was very nice and the rooms were clean.

The pillows were soft but everyone has a different opinion of that sort of thing.

Clean and comfortable

Expensive

We went to a concert at the Charleston Music Hall. There is no better location. Literally next door.

Service was amazing! The staff were very friendly and accommodating!

Very comfortable room. Breakfast was excellent. Complimentary bottled water for our drive when we checked out was an unexpected plus.

Great location

Under renovations

Very close to the historic district. Clean. Excellent staff who were very helpful, polite and responsive. Nice pool.

Worst was the attempt by the hotel to carry out renovations while guests are staying adjacent to work areas. And it is ongoing, without an end in sight. Also, my room had a connecting door and I could hear far too much in the next room. And some rooms do not have refrigerators. Ask a lot of questions.

LOCATION, FRIENDLY STAFF & BREAKFAST

The room was spacious and beds were comfortable. The breakfast was also pretty good with variety. Location was perfect for walking around town.

I thought the need to request any housekeeping ahead of time was a little strange, but I guess it's good to limit unnecessary work for everyone.

The courtyard was very nice, the bed was comfortable, the breakfast was good. Great location for walking to local restaurants, the waterfront and the Market.

There was some kind of bad smell in the lobby, and we were hopeful it was not in our room. When entering our room there was also a bad smell, although different than the one in the lobby. Although the room appeared to be clean, it was very dated so it did not feel very clean.