Loved the spacious and comfortable room. The hotel was beautiful and had an amazing breakfast and Ellingtons is a great restaurant!!

Smelling chlorine when walking in

Complimentary drinks and the staff was very responsive.

The temperature of the rooms. Even had maintenance come look at it and it still stayed warm.

Breakfast was delightful

In kept run down, room was not clean, it was hot and had smell to it like mildew, pool was cold

The room was enormous and I loved having a little balcony to watch the sunset. I appreciated the welcome gift and the free breakfast. Check in/check out was very easy and I thought it was worth the money.

I personally need better supporting pillows and there were a tons of kids there which made the evening and breakfast times in the shared spaces loud and a bit chaotic but it seemed like they were there on a group trip. Luckily I could not hear the noise as my room was positioned last on the hallway.

Location to my event

I was home for the weekend so it’s always great to see family…ESN was in a great location for family to visit and vice versa.

They didn’t have our reservations upon arrival. We were NOT happy. We showed our confirmation number and pin still they had NO reservations on file.

I guess the best thing was the complimentary breakfast.

staff was not friendly and hard to find. Whole hotel was dirty. The manager's reception did not even compare to other Embassy Suites we have stayed at. Long line to get a drink and the bar tender didn't take the drink tickets from the men in front of us. She told them she didn't need them from them, but snatched the tickets out of my daughter's hand. Never got a 2nd drink because we would have had to wait too long. Other Embassy Suites usual have a signature drink mixed up and ready to serve. Elevator floors look like they hadn't been cleaned in years. So sad for the price of the room.

The fact that the hotel was near the interstate was a plus.

The hotel is was very dirty and the staff had no clue of what they were doing.