Clean and comfortable

Out in the middle of no where

Great location, breakfast was good and the kids loved the pool. Comfy clean rooms and the staff were polite and helpful. Would definitely stay again

Person I spoke with at the front desk was very pleasant.

I requested a change in the booking date 48 hours before the original booking. I received an email from booking.com saying to contact the hotel directly, which I did, and they advised that I had to contact booking.com to request the date changes (from Nov 18 to Dec 16) or have a 3-way call with them, but they would not call booking.com. Since I gave my credit card information at the time of booking, I was sure that my reservation could be cancelled, but when I tried to cancel it, I was informed (by booking.com) that I could only change the reservation date. Looks like I am out over $276. Not happy

Super comfy room and bed. Staff was very helpful and pleasant. Roomy suite. Larger fridge. Really enjoyed our time here. Very clean in room and outside.

Sadly the toilet was so low I needed help getting off of it each time. Recovering from a broken knee so this was an issue. Otherwise all was great!

Breakfast was solid overall. Obviously a great location.

Front desk person who checked us in took off behind the desk to another room with my drivers license and credit card without permission as I was distracted by another employee explaining where to park. This front desk employee was rude and demanding thereafter once I confronted him for basically stealing my personal property and ID. I’ve stayed at Holiday Inns many times among other hotels and I’ve never experienced such terrible behaviour from front desk staff. My parents stayed at the Styabridge next door a few weeks prior to our stay at Holiday Inn and they were extremely disappointed and told us not to stay there so we choose as we often do “the Holiday Inn”. We discussed the matter with the manager the next morning and she could not care less about our concerns or the episode from the night before. Our stays in other cities have been top notch so extremely surprised and utterly disappointed in the St Jacobs location. Facilities could use to increased upkeep and cleaning for sure as well. Doesn’t need to be perfect but certainly noticed this location missed the mark like so many others we’ve stayed at. Hope this is helpful!

Breakfast was good Location was good we could walk to a lot of things

If you had a hot tub

accessibility

parking space

The location. All the amenities Staff was very helpful and nice The breakfast was delicious Check in and out was easy and fast