room was renovated

I was not made aware of the complete renovation at booking. there was no pool, fitness or restaurant.

Location was great !

I had scheduled this month's in advance for our anniversary, when we landed at the airport in West palm beach I recieved an email stating that the pool and hottub were shut down for renovation. Could have told me prior to my travel.

I enjoy the hotel i stayed before already last year and it was great.

I didn’t like the last minute notice of remodeling and the fact that we couldn’t use the pool really sucked while we stayed there my kids were sad as well as me.

Great location one the water

Construction, not that clean the smell and lousy service

Pool/cabana and our waitress who served us at the pool was awesome! Also front desk staff brought me a bottle of champagne since we were celebrating my birthday

The outside bar was under construction and when we booked on this website it didn’t mention any construction! We probably would have not stayed there because of that and would have been a good thing to know prior to booking!

The hotel changed me full price with no discount and there was NO access to pool and loud noise of construction No breakfast for a good price. I should have been offered a discount rate due to hotel not a full access to comfort. But front desk staff was very friendly

Ocean view but not much more than that

price for what was offered Also serve coffee before 6:30am… I get up at 5am and had to leave the property to get coffee Front desk said I could have coffee when breakfast was available

Close to water/beach. Pool was supposed to be close but it ended up staying open.

Outdoor bar was closed. Internet sucked!!!! Had to pay to park in the lot. Every time you tried to pay for something at the bar/restaurant the CC reader would not work. So people had to charge things to rooms. Kitchen was open till 10. We tried to order at 9:10 and was told sorry the kitchen closed already. The construction at the property cause employees not to know how to service people in situations.

Location

Bath room dirty did not clean tub

The room was disgusting and smelled like cigarette. I didn't stay for the night. They chaged me 299 for cancelling. Never gonna go back.

the property location was great, it was right on the beach and only took 15-20 minutes to get down town.

the room was not cleaned well when we entered. sand all over the bathroom floor, the toilet bowl was broken and wouldn’t stop running. in the description of the room is says there is a balcony in every room, which is true but our balcony could not even fit a table and chairs on it if you wanted to, it was a ledge!

Room, staff, beach and all amenities were excellent.

My ratings would all have been 10 if they did not charge $20.00 per day for parking in the private lot that was never anywhere close to being full. Breakfast is way overpriced. The buffet is exactly the same as free breakfast at other hotels except they didn't have a waffle maker. The omelet bar was nice but still way overpriced. Lunch menu is very limited. food was good but overpriced.

I liked the location and the beach front. The staff was decently friendly.

I thought that the bar system for payments was inaccurate as I felt people were putting their drinks on my room. I also was disappointed to have some of my personal belongings stolen from my room while it was being cleaned.

Al la Carte charges for continental breakfast

Cleanliness - room service

The breakfast was amazing! Alot of food and the made to order omelets were to die for! And huge!! The man who took our bags, I apologize I don't remember his name, was exceptional! Very polite and gave us some good information for our stay and remembered us when we saw him again. I cannot wait to come back to this hotel and explore more of the area!

close to shops and activities, bed was comfortable and room was clean

paying to park after paying almost $500 for a room.

location

dated needs a renovation, looks tired

location

Hotel needs to have a facelift. Limited food choices in restaurant. Rooms were small.

Fish tacos, hot tub, beach, and location!

Chairs in pool area very close to each other and not all bikes working!

Location Easy access to the beach. This is the only good thing about this resort. Staff and facilities are horrible. Do not use it, definitely, not worth it. For the amount of money you’re paying get something else.

The rooms are old and not clean. It’s time to renovate the rooms. Bathroom is old and mine had towel hangers broken. it is not at the level of the priced paid. Staff is not kind. My bill had charges that were not described before such a a parking. when I was told all was included in the resort fee. A/C sounds horrible and they don’t even serve complimentary coffee. Staff at the beach did not want to provide the “free paddle board” I had to go and talk to the supervisor to get the paddle board. Not a good hotel and they do not accept to charge points if you did not make your reservation through their website.

Love the beach front location. And the beach in this area is pretty.

I have been a customer here for more than 10 years in the past the facilities and staff were immaculate. This time was awful. The hot tub was luke warm not hot all three days. Towels and pool toys left all over the deck for people to trip on. Teenagers smoking pot on the pool deck. The Beach attendants we're terrible service and not friendly. The onsite restaurant had a very limited menu, not so tasty and ridiculously expensive. For example $10 for a virgin piña colada that was only 12 oz. Beware of the free beach umbrella, 2 chairs and non motorized watersports. It's actually a mandatory resort fee of $32 +tax each day so you pay for it whether you use it or not. It's not a "resort" by any means regardless of what the marketing Info says.