Property was clean and convenient.

We were hoping there was a hot tub and there wasn’t.

Reputable chain… good location for our needs and clean

The noisy other tenants running in the hallway

Breakfast

Beds

Our room was clean and comfortable, staff were friendly/helpful. I was expecting a budget hotel but it exceeded my expectations, felt near luxury/high end. I will come back again.

Parking spots small and tight parking lot was only negative and it was a mild complaint.

Thanks

Thanks

Friendly and professional staff and perfect location for safety, shopping and eateries. Room was very spacious, had plenty of lighting and a nice size working desk.

The room a/c was noisier than used to, when operating, though it did work well.

Street entrance to Hotel was difficult to find.

The hotel is located in a very good area that has many amenities nearby. The room was great and the pullout couch proved to be quite comfortable. This hotel has the best breakfast service and is run exceptionally well.

The bed cover is quite heavy. Even with the air conditioning on, I couldn’t sleep with that cover on. However, there is a single sheet below.

Breakfast is not as good as it used to be. Minimal choices.

Breakfast was included. The room was very nice

Thoughtful facilities for travelers One of best complimentary morning meal and venue

The hotel was very modern and clean. The staff was very helpful and friendly. The room was spacious and comfortable. The hot breakfast was very well presented and plentiful. The entire property was spotless.

Nothing

Location was convenient. Close to amenities. Walk-in shower was a bonus.

Checking in was a bit of challenge. There were people behind me making quite a bit of noise on their cell phones with their speakers on which made the conversation with the front desk person somewhat daunting and the plexiglass barrier did not help. Asking her to repeat herself a few times and she not offering to speak a little louder to offset the noise behind me was met with disdain. Her attitude towards me was one that I found condescending. The hotel would benefit from some maintenance. The toilet seat in my room would not stay up, a men's issue. Some lampshades were loose. The fan in the bathroom did not work even though it's states that it runs continually. The cover on the bed I found to be too heavy for a summer stay.

Nice breakfast, friendly staff, big breakfast area

Little noisy in the halls, chairs and tables were awkward- a small thing, but the chairs were high and the round tables were low so it was difficult to get comfy

Pretty much every thing.

My only complaint is about the pillows a bit too soft for me but that’s just personal preference.

The breakfast was just what I needed, I loved the option of fresh fruit. The rooms were clean and comfortable, The ice machine worked great.

The pool was a little small. The soda dispenser was out of order (but it was okay we didn't need to use it)

Breakfast was ok.

The bathroom….. every time you used the toilet it wouldn’t flush. The tank wouldn’t fill with water.

inside was excellent

outside was terrible, no parking spots !!! I’ve stayed there every March for the last many years…. same damn problem !! Big snow piles in the parking areas that have been there for months, months !!! How damn hard is it for your manager to pick up the phone and phone a snow removal company to remove it ?? Instead you wait for the sun to melt it , seriously !!! There is no reason when I book a room at that location, that I should have to park my vehicle on a dark side street with no security because of snow piles taking up parking spots. The Clarence Ave. location is where I want to stay, but last year I stayed up near the airport because I knew I could get a parking spot. I’ve been a loyal customer but the no parking spots because of delinquent snow removal has me reconsidering future stays.