I don't drive, they charge me for parking. It's 22 dollars a day. I always use uber when I go out.I called and texted them and they said I'm not a member and won't accept my complaint.I am not your member, Why can I book your hotel in booking?！

Beautiful property, great staff, pricey drinks food

Bed, how large the property is with lack of parking, transportation and signage to find your way.

No servers at the pool

I liked the size of our room I liked how clean it was and the amenities it had. The grounds are kept clean you feel like you are on a true vacation even though you are only 2 hours form home.

I would like an adult only pool & for the restaurant to stay open later. It would be nice to know about things to do before you get there so you can make reservations. Ex. Rental of cabanas.

The location was perfect for being in the desert, it didn't feel like you were in the desert. The Villa was nice a cozy but the parking was awful. I would have to park 3 villa's away from mine and I can't really walk that far.

When checking in there were too many people checking in at the same time and I am hearing impaired and had a hard time understanding what was being said to me because everyone's voice was getting louder around me so they could hear each other. When I was checking out I had a question and of course the staff member who checked me in was not there so the staff member could not answer my question.

Very clean, beautiful

Didn’t like the daily parking charges or the extra fees and taxes

I love the space that we had when we booked a 2 bedroom villa. It was more than comfortable to host multiple families that stood at the resort. The beds are super comfy and we love the black out curtains. There was more than enough space to entertain with a dining room table and barstools with counter space. We also utilized our outdoor patio grill. Just love this property.

Unfortunately my complaints would be that one of our rooms was not ready by check in. It wasn't ready until an hour after check in at 5pm. When it was ready, it was impossible to find parking near our building. (sucks on a 114 degree day) We had to double park to unload and then try and find parking nearby. Lastly, the steps to get in the pool were very slippery. A couple of my guests as well as myself and my toddler son slipped on the steps getting into the baby pool. I understand that the hotel was operating under full capacity over a holiday weekend and otherwise the staff was great and as accommodating as possible.

Would have liked more pool option for the children.

Not enough pools

Love the environment, so family friendly. The rooms with the kitchen is perfect as well as the washer dryer

Na

What I liked about the Westin Mission Inn Hills Resort Villas is the friendly staff, the rooms, cleanliness, and the pool. This is a nice getaway. All the staff you come upon are really nice and friendly. The room and grounds are all taken care of and clean. The pool area is great! Had one waterslide that my two kids enjoyed using. Really had a nice, relaxing time, and really enjoyed ourselves.

There was nothing not to like

clean , beautiful, reasonably priced😃

nothing

Always love staying at the Westin in Rancho Mirage. This is the first time we were disappointed with our room was not up to par bed was firm. Fan did not work. Carpet was wet shower didn’t drain and there were bugs.

The next day we requested another room they did give us a better room. But didn’t seem to apologize for the issues. The pool was very dirty from the wind. The staff was not very accommodating. The restaurant at the pool was not helpful. We did have to ask for help, when requesting for food and drinks, they did not acknowledge us

the staff was very friendly and your property is very clean.

the only negative I found is that you don’t have a sit down restaurant. other than that it was a perfect stay.

Everything

beautiful

there was only decaf in the room