Beautiful building and room.

Customer service was lacking in the AM. Very limited menu for lunch. I wanted a soup and grilled cheese. The cook said I couldn't have a soup and grilled cheese by saying "I refuse to make something on the kids menu for an adult!". I even said I would pay extra. She walked away saying "no no no". I inquired with another lady and she said "we can't try and accommodate everyone". Ummm... what? I'm not asking them to rewrite the menu or even do something they don't already do. I just wanted a soup and simple grilled cheese. RIDICULOUS! FYI... adults eat grilled cheese too! More importantly, to deny a guest such a simple thing that you are fully capable of doing is pretty crappy customer service!

very charming

good location to downtown

Very historic but updated Inn. Not to be confused with the Grey Gables in the United States or elsewhere, this Grey Gables in the quaint little town of Pembroke Ontario CANADA 🇨🇦. Is an exquisite find. Lynn at the front desk was extremely nice and helpful upon check in. The Oak Door restaurant located within the Inn was elegant the food was above par and Kevin and Jess the wait staff, were wonderful polite friendly .

The night front desk man was rude to my dinner guests as he refused to let them come up to see my room for the night. Not good PR if you want to perhaps book rooms out in future. Pembroke Ontario Canada is a small city located about an hour east of the nation's capital (Ottawa) so you would think being remote they would want people to show there rooms at the Inn drum to up business.

Host was great ,resturant was not fine dining but ok

Location

Great setting and wonderful dinner. A little pricey but worth it.Great for cecelebration ..anniversary etc

Very clean and comfortable space

Everything was good. The room, the building the staff , Dinner and breakfast were good, better say excellent.

None

old world charm but very comfortable. amazing restaurant

Breakfast was fantastic. The feeling of the place was Devine.

A great place for a romantic getaway.

Lovely staff, clean and comfortable rooms. Zero complaints.

We had the INN all to ourselves. Felt like we were VIPs.

Everything

Customer service, location and restaurant

Beautiful Facilities with such wonderful history behind it. The breakfast was outstanding in presentation and taste. Lovely people , Lovely facility. Highly recommended.

The only thing that could have been better was the lighting over the vanity was poor,....made it a bit more difficult to apply make up in the mornings.

What was there not to like. This is a beautiful old mansion, that has been kept in excellent condition. We stayed in the Balmoral Room and this is a very spacious and comfortable room. Great king size bed, with two wing back chairs and a electric fireplace. The whole inn has the original wood work and furniture, very beautiful. We had breakfast in the dining room which is a nice upscale restaurant. The staff were excellent and very attentive to us upon arrival and throughout our stay. This Inn is close to downtown area and restaurants, we walked for about 10 mins and found a very nice creperie. Next time we come back here we will definitely try the Oak room at the Inn for dinner. Definitely will be back .

There was nothing not to like here. Excellent place to stay.

The breakfast was unique - especially because of covid. Each patron was asked for a timewhen they wished thier breakfast & it was prepared and served in thier elegant breakfast area. The Oak room was thier dining facility an the the meal there the night we arrived was exceptional. Our room in this elegant old mansion was huge and comfortable in every way. I am always a bit of a history freak and this satisfied the urge - and everything worked. Staff were helpful beyond expectation.

Very little.No elevator to the second floor, but a grand sweeping stairway that made getting our stuff up there easy. (and staff were more than eager to help or carry it up themselves.