Good location and decent water park

Not enough seating at WP, outdated rooms, registration staff gave wrong directions, people smoking weed on our floor, small TVs.

Some staff were nice seemed ok.

Room didn’t smell fresh or clean. Kids got a terrible rash from swimming. The kiddy pool smelled awful. Took over two hours to get to talk to someone about my kids and how we didn’t get to enjoy the pool or hot tub only for a few hours during a three day stay.

The water park was nice but not enough places to sit. The restaurant was good we ate there breakfast and dinner.

Our room was in need of maintenance. The screen door was falling off track with openings in the screen. The bath tub wouldn't drain while showering. The fireplace didn't work. Paint peeling from the walls. The room was a decent size with good amenities it just needed some TLC. Which easily can be done in a day so business won't lose that much revenue.

Everything

Helpful staff.

We only got 4 towels for 4 people, keycard didn’t work for the second day, only 2 trash bags for entire 2 day stay, 75 dollars for a 2 hr late check out?

Nice location, close to everything you need. Priced well for families that don't have a lot of money to spend on more expensive resorts. For a 40 fee per day we were able to keep our dog in the room with us, we crated him at night and when we were away but it was nice to not have to leave him at a care center while we were out of town.

The room we stayed in was not well maintained. We worked with the maintenance staff and they were friendly helpful and quick but during our one week stay we found more and more things not maintained. It could have been related to people not reporting it but it was just inconvenient for our family to keep calling maintenance for things and we didn't want to have concerns since we were with our dog. We may have gotten unlucky as we were informed that the lazy River had just been water swapped and was going to be cold, on our first day. Two slides were broken/down and the jacuzzi as well, none of this mentioned on the website or during booking. The lazy river was cold the first day and every day after did get warmer however even with 30 degree temperatures outside the air was a bit too cool to keep from shivering if you weren't in the water. We stayed in the Great Wolf Lodge a year ago on 5° below outside and never felt a bit of cold in the water resort area, however the Great Wolf Lodge cost 400% more to stay. So considering that it's still a good value.

Some staff were rude & the rooms need updating. The bathroom needs a new shower curtain. Sofa bed was dirty, as if a dog was their previously.

We love Chula Vista

Awesome