The staff are very accommodating specially Caroline she extend extra effort to meet my needs as well as other staff all are kind and honest

None

Everything was great! I loved the location because there was many restaurants around it. I also liked how friendly the staff was at all times of the day. Lastly, our room was clean when we arrived and there was plenty of parking.

Our only issue was that our room had multiple spiders inside of it. It was very unpleasant to wake up to tiny spiders crawling all over you. Especially since we had small children with us. However, I had not seen other reviews that had this issue so I'm sure we just were unlucky. Staff fixed this issue immediately when we told them which was great.

Location

Cobwebs at top of curtain. Towels were on the last run. Bathrooms weren't cleaned. Bed was uncomfortable for what we paid we expected more.

Pleasant looking

Not all rooms are in good condition.

Staff are honest , I forgot my AirPod and when I called they said the found it and I can get it any time 👍👍👍

The price was good

The elevator had a funny smell, and it's Permit was at a date. It made noises that concerned me. Also, the key card reader into the third-floor took 15 to 20 attempts to gain access.

I liked the location. Very close to Knotts and Disneyland.

I hated the bathroom door. It's a barn door style. So there is a slit you can see through and not able to lock it.

Always the reception desk clean pleasant friendly easy check in great prices and location peaceful accommodation safe rooms

When I have to leave

parking

beds weren’t super comfortable lots of traffic heard from inside the room, lots of sirens

Location was good and like that parking was complimentary.

towels were a bit rough, beds a bit hard. was hoping that there was more shampoo.

courteous and clean

can’t think of anything

Great location! Nice and quiet, easy to find parking, friendly staff.

Cleanliness could’ve been better. First room we were given smelled like throw up as soon as we opened the door. Thankfully they were able to give us a different one that was much better. Another negative was that several of our towels had a lot of hairs on them.

Hotel, location, atmosphere, breakfast

When booking my stay a couple weeks ago, I messaged you guys asking for a late checkout. I received a response that stated yes we can, we would need to check out by 12. The first knock was someone needing to clean the room. I explained we have a late checkout and she left. No issues. About 10 minutes later the manager shows up at our door telling us we need to be out in 5 minutes. I didn’t get her name, but she was extremely rude about it, even when I offered to show her the email where you guys approved the late checkout. She refused to look at it. Maybe next time staff could be more communicative amongst each other. No one wants to wake up to stuff like this. The receptionist also stated he only saw my request for the late checkout, but not the response giving permission. I showed him the approval message and he was very polite about it.

Location

Towels were really rough and cheap. Staff could’ve been a bit more friendly at check in.

Staff was friendly and a quick check-in, great price for a clean stay. Quick drive to Knott's the next morning.