views were great and location was close to everything

Sehr ruhig und stilvoll

Badezimmer ist zu klein

beach

nothing

Die Atmosphäre sowie die Großzügigkeit (uns wurden 2 von 5 Nächten wegen Flugannullierung erstattet obwohl dies formell nicht hätte sein müssen).

Die allgemeine Geräuschkulisse, Hellhörigkeit der Zimmer und winzige Badezimmer waren nicht so schön.

Everything

I thought charging for umbrellas was a bit over the top given what u pay to stay there.

El hotel es muy bonito, las habitaciones amplias y los jardines maravillosos. La ubicación es excepcional en medio de todo. Disfrute cada momento que estuvimos ahí. El personal es muy amable.

Encontrar reposeras en la piscina es casi imposible dado que es muy pequeña. El sistema de reservas de reposeras en la playa debiese ser online. El personal a cargo responde que hay que reservarlas presencialmente a las 7 am

La ubicación es excelente, el hotel maravilloso y las piezas muy cómodas y espaciosas. El personal muy amable, fue una experiencia muy grata alojar ahí.

El área de piscina es muy pequeña y casi imposible encontrar reposeras. En la playa las arriendan, no son baratas y es complejo el sistema. Esperan que se vaya personalmente a las 7 de la mañana a reservarlas

Die Lage und das Aussehen des Hotels, in dem ich über die Jahre bislang etwa 10 Mal gewohnt habe, sind ansprechend und immer wieder schön anzusehen - außen hui - aber leider hat man, wenn man als Gast dort absteigt, den Eindruck, dass die besten Zeiten des Hotels vorbei sind.

Leider vieles: Zwar ist das Personal einzeln angesprochen hilfsbereit, aber an diversen Stellen ist es zahlenmäßig nicht ausreichend. Die Wartezeiten an der Rezeption geben bereits bei fehlendem Andrang Anlass zu Verdruß. Die Gäste-Hotline ruft man auch oft vergeblich an. Room Service gibt es nicht (!). Die Zimmer-Türen im Tower sind schlecht abisoliert / schliessen schlecht, sodaß einen nachts ein kontinuierliches Windpfeifen wachhält (wohlgemerkt: ich kenne die Räumlichkeiten und das war früher nicht so!). Die Barkeeper an der Strandbar sind von sehr wechselhafter Qualität - von komplett unaufmerksam und faul bis hin zu sehr engagiert - wenn man Pech hat, wird man lange ignoriert, nichts saubergemacht und die Bestellungen, insbesondere abends, eher widerwillig aufgenommen. So etwas geht überhaupt nicht. Die Zimmer sind für ein "Luxushotel" eher durchschnittlich und die Qualitätskontrolle vor Neuvermietung ist auch nicht die beste (Zimmerübernahme bei verschlossenem Zimmersafe vom Vormieter und nicht übersehbar heruntergerissenem Lampenschirm). Insgesamt stimmt bei fast 800 Euro pro Nacht das Preis-Leistungsverhältnis m.E. nicht mehr - schade, denn ich bin dort eigentlich immer gerne abgestiegen. Tröstlich: im nahen Umkreis gibt es mehrere andere First Class Hotels.

Everyone that worked there was absolutely amazing. I had wonderful interactions with all of the employees… top notch.

The fitness facility is way too small, especially the free weights area. It was always very crowded and sometimes no room to work out. The fitness center is important to me.

Beautiful landmark and location, the lobby was more or less maintained, the guest rooms were not. The sink had cracks in the finish, the furnishings are old and tired. The mattress was horrific. The boiler was unable to keep up with the demand for hot water at peak times. I have always loved this property, but JW Marriott would be ashamed that these rooms are part of the Luxury Collection in his namesake portfolio.

See above, Also there was a previous guests used hard candy and other detritus under the bedside table. I dropped medication on the floor and found it and other garbage there. That was nasty.

Gran edificio y ubicación

Muy mala relación precio, te cobran por todo, los precios de los restaurantes son fácil 3 veces lo que pagarías dos pasos afuera, el personal te atiende lento. Lo peor fue que te cobran por rentar los camastros con sombrilla en la playa! 100 dólares o 30 la hora! Se nos hizo un robo

Requinte de detalhes

Noise from the beach parties Food was fatty and uninspired

Location, location, location

Very small pool / exorbitant beach chair prices of US$ 72 +tip / no-cash payment for simple things like coffee at the bakery / noisy AC

From the moment I stepped out of the taxi, I felt I was treated like a VIP customer. Hotel staff extremely friendly and helpful. Loved the wee extras given as a guest - coupon for pastries from the mini-cafe, 1 free refill for ice-tea from the same kiosk, great breakfast, very clean room with a wonderful view from the balcony, heated toilet seat! I could go on. Would definitely book again.

Can't think of anything. A bit expensive but still worth the price I paid so absolutely no complaints.

The historical feeling in the lobby, the gardens and the best location. This hotels is definitely a special place when staying in Waikiki.

The rooms are very tired and need renovation. The smell in the rooms is a bit off and the cleanliness is lacking. There were marks on the walls and ceilings that looked like they could be easily cleaned off. Also some stains on the furniture.

Legendary property, happening location, nice in-house shopping, beautiful holiday decor, and can't forget the Mai Tais. We enjoyed the live music by the sand. Helpful concierge, too.

The self-parking is a bit of a hassle (and steeply priced), and the resort itself is in sort of an awkward spot, wedged between the massive towers in Waikiki. The pool is nothing special at all and quite small. The price to sit in beach chairs is outrageous.

Room was very spacious and the bed very comfortable.l

Nothing

Everything ,grounds ,building , atmosphere,

I can’t think of anything

Good

The location and the historical aspect of the hotel.

We had three false alarms. When we asked the front desk they wouldn’t explain why the false alarms kept happening and where evasive and borderline rude.

The property is in an amazing location and is iconic to Waikiki beach.

The hotel needs a refresh. The amenities were clean but dated. The service was good but for the price, I expected a more tailored experience.

Traditional Hawaiian style close proximity to the beach and shopping.

Everything was great. No complaints

Location

It’s way over priced no longer is it a 4/5 star hotel. No room service. Bathrooms are tiny and desperately need upgrades if not a good scrub.

Excellent breakfast and facilities...

The overall cost, including parking, was beyond reasonable for a family.

The staff were amazing.

Ridiculous post-pandemic pricing. Outrageous! So much deferred maintenance.

Rather noisy late into the evening, which made sleep difficult for jet lagged visitors

Location was wonderful.

the fact that when I requested to extend my stay, the price went up over $300 per night. I needed to extend because I could not get to Maui which was my next destination. Felt like I was being gouged on price due to catastrophe in Maui.

Room service is terrible

Doesn't worth the cost at all

Everything in the hotel was fantastic. I enjoyed the smell and the beauty of trees around the hotel. The hotel provides amazing services such as yoga, meditation, paddling... My partner and I took meditation outside of the hotel, which was fantastic. The most enjoyable part for me was its pink pancake. We had it every morning and bought ready-made pancake flours for ourselves and our friend who gave us a Hawaii trip for our honeymoon with a beautiful heart. The hotel is located in the center of the Waikiki area. I had great access to anywhere for food, shopping, and medical care.

When our friend tried to pay for our stay online, the Marriott policies made it impossible and the hotel booking staff was cold and unfriendly petty bureaucrats. The other places we stayed, like the Grand Hyatt in Kauai had no such problem.