Easy to find.

You can smell the dirty mop and kitchen grease the moment you walk in. $30 for parking? Ridiculous. Huge parking lot and you charge people extra for parking? My shower leaked in the floor, bathtub caulking also had mold. Not really up to Hilton standards, just an unfortunate place.

The grounds were clean, and the room was nice.

That they charged me a $30 parking fee I was completely unaware of! When I called about it they did nothing. The lady apologized and that was it which I get it wasn't her fault but the receptionist should have said something when I checked in and received my parking pass. Not happy about it at all! I'm already paying to stay with you and you want to charge me to park in one of the many open spots on your property.

Overloook the lagoon

Paid parking

je betaald de volle pond, maar krijgt niet de volle service. wel raar. je moet dus elke dag aangeven of je wilt dat de kamer wordt schoongemaakt en nieuwe handdoeken wilt. verder prima hotel

El personal es muy amable, la habitación súper amplia y cómoda, todo limpio, con opciones para comprar snacks y también un restaurante dentro del hotel. Está en una zona tranquila y queda a sólo 15min del centro de San Francisco.

Nada malo. Todo estuvo perfecto!

24-hour front desk meant I could book and check in at the last minute. Friendly staff, clean rooms and great views if you get a bay facing room! Check out until noon was great too, saved me some extra time waiting at the airport.

Without a car, there is not much within walking distance other than a great walk around the waterfront.

The property in itself is nice and well kept.

Property charged me more than the agreed booking.com price, nobody will pick up the phone, at this point have tried contacting them over 10 times, also no answer to email inquiries. The receptionists could not help with the most basic questions or did not want to help (asked how long the pool was open till, they said it was closed, when asked wheter it was just closed for the night or indefinitely, they said they had no clue, seemed to be disinteressted in general and like I had just interrupted their gossip).

There is a bed and a bathroom

The service of the staff is not good. Basically my room was not made up after I came back and the Front desk manager had nothing else to do than giving bad excuses why it was not made up and the core of his argument was that It’s Hilton Policy since Covid that rooms are only cleaned if the customer is requesting this 24 hours in advance, he insisted on this that this is done for ALL Hilton Hotels in the US. This is bad Policy and the consequence for me is I don’t stay in Hilton Hotels or its branches until they clarified this. The feedback on my complaint message was that they need 10 days to answer, cause they have so much to do at current Haha D