The valet staff was really nice.

There was no microwave in the room and no usb cords for charging our devices.

It's all ok.

I'm disappointed that you messed up the water bill when I looked at the receipt and later added it to my credit card once more, all of which I bought from outside and didn't drink from your refrigerator. I emailed the issue and it was not resolved. ([email protected])

Secure hotel with room key only use of elevators. Clean and location was perfect with great food nearby and walkability.

Napping during the day is a no due to traffic noise and I was on the 9th floor.

Was told manager would rebook my room because of car trouble , manager never called me , charged me a day later and never called.

Was told I could rebook I called well before and was never called back just charged and told I would be charged again .

Location

Room was not ready by 4:00 check in. At 5:00 I finally requested another room so we could get ready for our event. I was basically downgraded from a double queen deluxe to a king studio because that's all they had clean. We literally tried early check-in at 2:30 in the afternoon and we're promised that the room would be clean by 4:00. At 5:00 it was still not cleaned. Ended up sleeping on a pull-out couch when I should have been sleeping in a queen bed that I booked two and a half months prior. The pull out couch was horrible. I definitely did not get what I paid for which was a double queen deluxe room that should have been clean and available by 4:00 check in. Very poor management and very poor service. Will never use a Hyatt again.

location

bedroom pillows and annoying night lights with motion sensors that went on and off without anyone moving. Bathroom towels not in bathroom (!!).

Comfortable Bed, good shower, convenient location for botanical gardens

Noisy and not great location relative to places for breakfast

This is hotel was the perfect place to stay in Houston. It was surrounded by so many restaurants, coffee shops, and friendly people. A lot of things were walking distance!

Location is near a huge park. Multiple food options

They don’t use fitted sheets so when you sleep you feel the rough mattress. At a 4 star hotel I would expect a better sleep and fitted sheet so it doesn’t come off! Breakfast is $26 per person which is very expensive for a hotel breakfast. Parking onsite is expensive ($40 valet or $28 to park on the roof of the garage yourself) Water in room is $4 a bottle which is expensive for a simple water at a hotel

Great location.

Room was not cleaned from previous day had to ask to restock coffee and towels.. shampoo containers empty when called and requested refill did not show up on a timely manner.

The bar staff and food was good.

The first room we were put in was dirty, sheets were not clean as well. I asked to be moved to a different room, I didn’t receive a apology are a incentive for the inconvenience. The room we were switched to had a horrible view and toilet wouldn’t flush.

Nothing for free like water or something else. Just a water what is always needed.

Our room was huge and very comfortable. The desk staff were friendly and helpful, and the location for Midtown was perfect, with a lot of restaurants and bars within just a few minutes walk. The car park for the hotel is right next door so that is very convenient, as is the Metro station at just a few minutes walk. Great neighbourhood and a nice clean and modern hotel.

Breakfast options were delicious, and the room was clean, spacious, and comfortable. The central location in midtown was perfect.

Something in the walls - HVAC or plumbing maybe - made non-stop, sporadic, unrhythmic thumping and bumping noises the entire stay. Every 5-20 seconds, with no predictable frequency, there was a bump or a series of thumps like a valve opening and closing. As a light sleeper, this made falling asleep nearly impossible in spite of the comfortable bedding.