Friendly staff

Room had an odor, no window view and extremely loud based on location

staff at check in

breakfast was not included or explained

Very simple, fast check in and fast check out

The a/c unit. It was hot then it was cold. To long between cycles to turn on.

i liked it was clean

customer service front desk was horrible. had previously used shampoo nd conditioner containers . Didnt get new ones

it was conveniently located for the purpose of my trip

I requested a maid service to the manager on duty and after feeling like the request was an inconvenience for him, we got back to the room later that day with sheets and towels left on the TV stand for us to do ourselves (no indicator or mention of how we just need to give ourselves the maid service). I ordered a $24 “Korean Steak” dinner plate from the lobby restaurant and it was a couple slices of roast beef sandwich meat. We requested and confirmed a late check out on departure (only after following a few steps online as directed by the front desk staff), and the maids aggressively attempted to get into our room 3 times while we attempted to nap before hitting the road. We finally spoke with the maid trying to get into the room and was told that “the late check out was not on their schedule for the day”. Upon departure, I spoke to the same manager that I originally spoke to when requesting maid service and explained what my experience there was like. The response I got was “sorry”. I left this review on Google and they responded to tell me to call them so they could make it up to me. I called twice and left messages both times to the manager, no response. The whole operation needs a makeover if you ask me.