Cleanliness and polite staff

We were celebrating our 24th Wedding Anniversary and I had ask for a box of chocolate or chocolate covered strawberries on the bed for my wife. I was shocked that it wasn’t there when last year’s anniversary we stayes at a Sheraton in Legacy West in Plano they fulfilled the request and a bottle of wine. I left all of this in the notes both times.

Nothing great - other hotels nearby were much better.

We spent half hour speaking to an agent from the hotel before our departure and were promised many things that was not even documented or offered when we got there. Very deceiving operation at best. Will never stay in this hotel.

Overall service was ok… at least they put the best in the Club Lounge.. and at the Elite Front Desk…

The location and view of the city was beautiful. Having valet service was a bonus. The valet, bell service and concierge was exceptional.

You need to order in room food service delivery before 10:00 PM.

Tasty. I ate at the Draft Sports Bar, guacamole was delicious! My server JoJo was attentive/good. My experience at the Open Palette is/was noteworthy. I had the Italian Panini; if I had another stomach I would have ordered two more! What made the experience memorable was meeting and being served by Lacey. How lucky the public/Sheraton visitors are that you have Lacey to represent; she is the definition of Customer Care. My return will include checking ahead to see when / if Lacey will be in facility. I am not aware of management/leadership positions but as a U.S. Air Force veteran, Lacey personafies what we teach…. James (Maryland)

I believe it would be helpful to label the food being served. Really really bad marks for poor preparation; specifically the elevator system. There was a scheduled event that required the movement of over one thousand people using the elevators that service the Center Tower (up to 37). Only one elevator was in operation; it took almost 90 mins to make it to move our conference attendees. Not a good look for the Marriott International Family of properties. V/r James

Súper limpio, cómodo, amplio, riquísimo café en el cuarto, la bañera, todo excelente

El “refri” no estaba funcionando. Llame a front desk y la señora que contesto fue impresionantemente grosera y cortante

I like the respectful staff. People were friendly Draft had good wings. Palettes restaurant was excellent host to my friend.

There was nothing I didn't like.

Good location

All ok