Breakfast was great!

No hot tub

close to the airport

hot tub was ice cold , front desk gal was too busy speaking to a random guy to discuss my overnight stay details. just had me initial the highlighted areas and hand me my keys.

I made the reservation for a family member in their name and because I made the reservation they would not allow them to check in without me unless they paid cash. because they could not check in without me they did not stay and I was still charged on my card even though they wouldn’t charge my card over the phone so my family member could check in. but they had no problem charging my card because we didn’t stay.

same as above.

Free breakfast was decent.

Extremely noisy hotel, noise from neighboring rooms and rooms above. No shuttle from the airport at our time of arrival. No response to my question asked on booking website about the shuttle. Pretty expensive.

The room was comfortable

The staff setting up breakfast was weird they just stare at you when you say hi and they wouldn’t say anything. When I came back for seconds I heard them gossiping in Spanish like umm.

Room was nice and clean. Bed comfort was exceptional. The breakfast is good and they offer a variety of things.

Front desk person was rude. My family and I stayed 3 nights total and on the 2nd day I called early morning and asked if we can have some bath towels and toilet paper brought up to our room. Her exact response was “No, you can come down and get some” The location is not the best. Located right on the side of the freeway.

Food was good. Serving area was a little small. It got a little crowded at times. I liked the variety of food and drinks. I LOVED all the channel options! Other hotels don't offer as many good channels to watch. THANK YOU FOR HAVING A MICROWAVE IN THE ROOM!!

Only thing for me was the pull out mattress in the couch wasn't too comfortable. Overall we enjoyed our stay here.

Great proximity to the Reno airport, friendly and helpful staff, room was very clean and quiet. The free breakfast was good. I would definitely stay here again.

Coin operated guest laundry, parking lot was very slippery on account of untreated ice underneath snow.