The front desk staff were amazing. They were kind and personable. One gentleman at the front made conversation and was very kind, I didn’t think to get his name but he worked both the evening of 4/26 and 4/27.

When we booked our reservation, we were unaware that the pool was closed and only open seasonally. The pool was one of the selling points for us so we were very disappointed upon checking in to learn it was not open. Staff was amazing and room was clean.

The staff was so friendly the service was impeccable.

N/A

Everything was great

Nothing

Exactly as pictured, super friendly staff

There were 3 of us in one room and we asked for 4 additional pillows and were told we could only have 2. We asked for housekeeping service on day three while we were out all day and no one came.

The Staff was amazing, very sweet and giving. Took care of all our needs and the place is very gorgeous and kept up with.

Breakfast was alright

Hotter food

It has lots of parking space.

The air conditioner is super loud. We had to switch it off to be able to sleep and the windows do not open. Catch 22.

The hotel allowed early check-in. Staff was friendly, and the rooms were spacious and clean The location was perfect for my activities.

Comfy beds, large empty floor space for our toddler to roam and play. Good shower products.

Had to call for help with AC. Floor was a little dirty. Found a gummy bear that wasn't ours. Pocket door in bathroom was in poor shape.

The location is great and the facility is nice.

The air conditioner is super loud when it turns on and off. Woke me up each time it happened. The staff member that checked us in were not very welcoming.

The staff was great.

The breakfast was amazing. They had grits, eggs,bacon, pastries, cereal and so much more. The amazing guy with dreads at the front desk. Was very friendly and inviting I loved his aura. This is a peaceful hotel and I had no issues. The place was clean as well. 🫶🏽

I wish I could’ve stayed longer how well it was. No problems great staff.

I love how the staff was friendly.

I didn’t like that the shower was extremely cold. I did advise the front desk and nothing was done about it. I didn’t like that when we first checked in we weren’t offered cookies and a bottled water like other guest were.

The breakfast was too high.

Clean rooms the bar area was a nice ambiance

Room was very clean and comfortable. Plenty of room to walk around, get dressed., relax. Restaurant was delicious with large portions. Shower was very nice, clean and roomy. Had anything you might need, hair dryer, iron, fridge and safe.

Barn like door was difficult to maneuver and finally came off it's hinges. We slept in and did not go to breakfast but we heard it was excellent. Next time we will attend.

I love the location. It's conveniently located near shopping malls etc. It's always a quiet and pleasant experience.

none

everything the was

Cookies

Bathroom door no vent

My room was clean and neat.

There wasn’t a balcony.

Cleanliness

False Advertising on Booking sites stated that it had a balcony but no balcony. Didn’t leave sheets and blankets for pull out bed and refuse to bring it to room upon request and not enough towels for the size room I had.

The first front desk guy was nice and friendly.

Keys kept going out during our stay over 4 times in a row I had to make the trip from the room to the desk to finally be told the door lock had died we had to wait almost an hour in the hallway to be told they couldn't fix it and we could stay in the room anyway or be moved. How would we stay in the room when you can't open the door. They eventually moved us to a room with broken fixtures and brown water coming out of the faucets then had an attitude when asked if they could compensate us for the inconvenience. I was told I'd be contacted by management and that my issues would be addressed before checkout. The manager in question never showed up and they acted like they had never heard from us.

I love the customer service they are very nice talking with people and I will to come back when ever I'm in town

Everything was great clean room

I did not like that first thing I was greeted by was a bed bug after a long night and expecting to get a nice clean goodnight sleep. Not only was it one bug there were TWO of which I have video/picture record of and all we were offered at that time was to move to another room and spray Lysol. I’m not sure if I’m bringing bed bugs home with me this was very inconvenient. The breakfast was not pleasing at all, grits were burned tasting and eggs tasted like water eggs.

Cleanliness was great! Jay at the front desk was very welcoming. I was greeted with a warm cookie and water. He was very accommodating and helpful.

The room had an old smell, and some wear and tear concerns like the trim on the base of the cabinet that the refrigerator was in. The sliding door was a little faulty.

Nice clean

The carpet had a sour smell in the hallway. The elevator carpet was filthy

I thought having to pay $20 to eat breakfast was a bit expensive. And I had to ask for clean linen that should have been offered if they weren’t going to clean my room before I left on Sunday.

Breakfast was great! The location was perfect.

Our bed was broken when we arrived and we had to be moved.

I was able to check in early, the hotel was clean & nice, the bar had amazing food & drinks, it was free parking in the front & back of the hotel, nice pool with great hours & I was able to check out later for free! Definitely will be back.

I think I came in a busy weekend it was a lot of traffic in and out of the hotel but it was still a great stay.