Location

Cleanliness. Could have been better

The location was amazing just steps from the beach

The bed was horribly firm couldn’t sleep very well, the air conditioner was very loud and had two thermostats ??, the pull down window shade did not block out outside light much at all (either the porch light or sunlight), the breakfast buffet that is ALWAYS complimentary at EVERY hotel I’ve ever stayed in was NOT COMPLIMENTARY and they changed $22 per person to eat what was poorly prepared and DEFINITELY NOT WORTH PAYING FOR !!

La habitación muy buena

Las alfombras y lugares comunes muy mal tenidos

Good location. Comfortable bed. Rita in the restaurant is such a hard worker, but way over worked. One person to attend to all the tables, bring juice, coffee, set up silverware. After breakfast we would see her bringing food out to the pool area too! Appreciate all she did!

We had read complaints about non-working elevators. Even after all those complaints, for months, the elevator was still broken! Everyone waiting to use the maintenance workers elevator. The front desk staff were “ok”. One day we were heading to the beach with pool towels and the woman at the front desk told us we couldn’t bring pool towels to the beach. I asked her “ what are we going to sit on?” Instead of offering suggestions she didn’t say anything. Later we saw there was a truck that pulls up to the beach with umbrellas and chairs for rent. There was also a nearby souvenir shop that rented chairs. I was a little surprised at check-out that the woman at the front desk didn’t ask how our stay was or wish us a safe trip home. Other hotels we have stayed at, including other Hiltons, have had staff that are more welcoming.

great staff, view from our rm

parking and breakfast should be included in the stay, hotel needs a big update

Good location with great ocean views

Room was clean but could use an update. The coffee maker didn’t work. Charge for parking at hotel didn’t make sense because you self park.

Clean, nice room, great view. Arrived very early but day clerk was able to get us a room right away and was very friendly and helpful. Restaurant staff were extremely polite and efficient.

We think the pool may have needed cleaning but it was too cool for swimming anyway. The evening clerk seemed grumpy. Not rude but certainly not friendly.

Was told we could arrive at 2 for our room, I understand 4 pm is check in time which we were surprised and happy to hear. Didn’t get in our room till 5pm. Elevator was broke. No updates about our room until it was ready. No one seemed to care. Bartenders in the longboatd bar were great. I have been staying in this property for over 6 years. It seems to continue to fall below the Hilton standard.