I like that the hotel was located close to the work location for business meetings and close to city attractions

We had a weekend stay for business the room was smaller then advertised the room had a leak in it the room service initially cleaned the room and gave us blood stained sheets and it was at the foot of the bed So I complained to front desk to give us fresh sheets and when we returned to the room the bed was made up with the same bloodstained sheets and now the blood stain was at the head of the bed . so we called front desk to complain about this and ask for our bed to be changed and they sent up 2 new sheets for us to make our own bed . this was very Unacceptable & we will not be returning nor recommend

Great boutique hotel in an exceptional location in the heart of the Lower East Side. Staff were excellent. Rooms were large and well appointed for NYC. I would definitely stay here in the future.

Nothing material. Gym is small and in basement, but it is functional enough. One minor one - hotel should supply free bottled water to rooms given price being paid.

Nice location. Nice room. Lot’s of restaurants and stores nearby.

Pool area was always full. Like some people stayed there for hours.

Loved the amenities and location

Left my prescription glasses in the room but they can’t find them. Just bummed. Told me to call back and ask housekeeping

Where do I begin!? Location... I can't appreciate the location enough. It's close to everything! Food, entertainment, exercise, dancing, shopping, sightseeing, all available within the hotel or a 1 mile radius by the hotel! The view was amazing with the wrap-around balcony. The staff, everyone from front staff to security to housekeeping. All smiles, says hi with eye contact. Very social/friendly with suggestions to make our trip more enjoyable. Never bothered/harassed our guests who visited us during after-hours. The room... open layout, very clean, ac worked great with the humidity, bed was comfy. Bitter sweet having the club music going on during the weekends... some moments were alil difficult to sleep. But I also did enjoy the club music from my balcony other nights when I wasn't going to sleep early. In general, this is one of the most enjoyable hotels I've stayed in while in NYC!

Didn’t eat

The check out wait for holding luggage. I had to ask a few people for help. Was ignored at first when i asked if i could hold my luggage.

Clean rooms

Very noisy , next to club No showers by pool

Spacious and nice rooms. The staff was nice and accommodating.

The pool is only open 9:30 to 5:30pm. We picked this hotel for the pool and couldn’t even use it. We wanted to be out in NY all day and come back with the teenagers so they could hang out after a long day. Also one of our rooms smelled of mold/mildew. They were very nice about it but we couldn’t switch rooms until the following day (completely booked hotel). The new room was perfect.