Location

Construction disaster, no Wifi signal in the rooms, all ice machines down, dark and scarce parking. Nighttime receptionist very rude. Rooms filthy and leaking toilet and sink

Not too much, no one said it was under construction when I booked room. No ice machine, room service sucked bad. I won’t be bask, this was the second time and 2 years the hotel was under construction. Still looks the same nothing different that I seen. By wife getting away for her birthday was a terrible experience at this hotel. Never come back.

Not nothing

Customer service

Good location

Way overpriced for what we received.

Comfortable beds and linens, convenient location, spacious room, front desk attendant at night (Cay) was very pleasant, plenty of hot water and good water pressure, TV had lots of options, WIFI was strong, provided ear plugs due to construction

- Since I was traveling with kids I intentionally booked a room where breakfast was included. Only received 2 breakfast passes even though reservation was for 4. Was told I would have to pay 12.99 each for the kids (10 and 6) to eat at the buffet because they wont authorize more than 2 passes for the room. It was barely a buffet with only eggs, potatoes, bacon, sausage, fruit, oatmeal, and toast. Upon checkin we were given a menu with other breakfast options we could order for room service but then, when I asked the next morning, we were told it wasn't an option due to the hotel being at capacity. I was then told that the breakfast that was included in my room price wouldn't cover room service anyway. - Indoor pool was not heated and the flooring around it was VERY slippery. Spotted a couple large cockroaches/water bugs down there. - There was only 1 ice machine for the whole hotel and it ran out of ice on the second night. - Furnishings in the room are very wobbly and falling apart. - The walls are pretty thin. Neighbors were blasting music at 130 am on one side and the ones on the other side were talking loud enough that we could hear them.

I was given a menu for breakfast, but they only offered buffet items for room service which were horrible.

Staff was nice

There was construction going on. There wasn't much parking due to conex boxes all over the parking lot. The TV kept going out, very noisy. It was not worth almost $600 for 2 nights

The shower and towels were very dirty. The pull-out bed had lots of crumbs once unfolded and the bed was very dirty and smelt very funny (like pee). The sink was clogged up, so the water took forever to drain when washing your hands or your face and brushing your teeth.