It was quiet.

Finding the front desk during renovations was diffficult. Customer service was horrible. Rooms were dirty.

none

Convenient location to Amphitheater and PBIA

Front desk girl just plain walked out midway through checking us in...her shift was done. Our tub/shower did not drain. Over my wife's ankles first shower Over my calves the second shower

no

it was dirty and smelled like cigarettes

Location was good

Didn’t replace wash cloths on Sunday! Printer didn’t work to print. Front desk not friendly!

Breakfast was very good.

Smelled of cleaner or pesticide was very strong. Not even a pen or a piece of paper in the room to write on. No information about the hotel or surrounding business' aka dining, etc.

Poorly presented. Cold eggs meat.

everything

I reserved a king room and paid for it and when I showed up there were no more king rooms and the deposit was 150$ which I didn’t have that much when the price for the night was only 170$ so I had to pay for another night for a deposit.

Staff was giving good service

after 4 days without ac they moved me to other room with nice ac

AC room dont work. Hotel in construction. registration in second floor. I asked for extra night and they charge a lot more that the price they gave me at the counter, when I called back to claim they put me in hold until the call disconnect. I did many times with the same results. At the end decided dont call back and pay $438 for the extra night at not good hotel. I give 0 to customer service.

The views were beautiful but the proper is clearly in disrepair and probably by the looks of it in chapter 11. The front desk staff was unprofessional, dare I say racist? I have never been treated so poorly by a team lead behind the front desk as the woman who works there. The front desk staff is clearly untrained but their leader had a perverted sense of power of the guests and it reflects terribly on Holiday Inn as a whole. I stayed at Hyatt for ten days before Holiday Inn and Hyatt’s staff are on a different level than this franchise.

The shower broke the first day and the man who came to fix was polite - efficient - he was able to solve the problem and allow me to shower. The front desk Lead mocked me for a broken shower which I hear is common at this property. The elevator traffic was absurd. No one understood the lobby was on ‘M’ level and it made the guests unsteady and rude. I travel internationally and this is standard practice having the reception on ‘M’.

Decent breakfast but due to renovations the area dedicated to breakfast was quite small

Nothing

Not much. The front desk team were nice

Property is in some sort of dysfunctional set up due to never ending construction.

location

under construction and no one bothered to inform me

Breakfast service was very limited and in temporary location with little planning. Tables were in a spare conference room with utlitarian furniture.

very nice quite & clean

uhhhh ….

Paid for a king suite ended up in a queen small room. Top floor of hotel & it stinks. Dogs across hall barking all night Room is nasty unclean, mold in bathroom, AC broke. Staff wouldn't fix the room nor would the hotel reimburse me the difference or refund my money all together. Booking.com told me they will keep in touch & get my reimbursement which did not happen. Also management at the hotel is horrible you are unable to talk to one. I could NEVER stay here again save your money they are over priced.

For example, the water container of coffee machine is disgusting. I think nobody cleans it up .