Todo bien

Que no especificarán que el transporte del aeropuerto al hotel y viceversa solo es entre semana y no en fin de semana

I use to like the amenities and bedding and the living area

I don’t like that the ice came out with dirty particles, there were men walking around with no shirts, it seems more creepy like a motel. The couches are dirty along with the stained carpets. This is my 3rd time trying to give this hotel a chance because this was always my go to hotel. But since a new company and management has took over(bcz I definitely inquired) it has become like a motel stay and I’ve only been to a motel once in my lifetime and I WOULD NEVER want that experience again but if you come to this location you might have that experience. It looked like prostitution was going on right in the lobby area ewe just a place I wouldn’t want family or friends to experience and it was soooooo EMBARRASSING 😳. Last time the lights were off for almost the whole day. This hotel is not the experience I want to have and it’s just slum. I never left a review for this hotel in such a way but this hotel deserves to be known. I hated my stay just because it was a downright hot mess and I wanted to leave but couldn’t bcz all my daughters friend had already arrived😣😣😣😣😞😞

location was nice

i booked two doubles or two queens. I was given a king. the desk person said the booking was sent for any available room. unsatisfactory Booking.com

This is the worst hotel I've ever stayed in in America! The room I ordered was not available, and they just let me check in without informing me first! My check-in method, my room is not consistent with the one I ordered, because I can choose more hotels, but the reason for me to choose them is that I want the suite, but the hotel gave me the reason that they have all been ordered out! I have a question. If I have made a reservation and paid the fee, but the room is not reserved for me, then what is the meaning of my reservation? The solution they offered was to give me a discount on my purchase price of $274, which was $199 excluding taxes and fees, a reduction of $46! Or give me an extra room, or cancel my reservation and go to another hotel! Or wait for their management to deal with me the next morning! I didn't see their management the next morning and only received an email telling me directly that he gave me a $46 reduction, but I still didn't receive the refund! OK, I don't care about the money, I just think the attitude is really, really incredible, how this hotel is going to survive! And at 9:00 PM, the toilet also broke, I went down to ask the front desk to help me repair the toilet! The kitchen is also very, very dirty!

No need to improve, just shut it down!

friendly staff and good breakfast overall- minus the eggs

it’s under renovation so there are wood prices randomly around in the halls

Close to the office, good breakfast

My bathroom ceiling was leaking and they gave me another room and the deadbolt to the door was broke and the tv didnt work so i moved back to the leaky bathroom.

Booking said there was a hot tub and airport shuttle. We were on a layover and wanted a place that came with a shuttle and hot tub. Turns out there was not a shuttle on the weekends. We paid for an Uber and when we got there they informed us the hot tub was broken. We asked if there was anywhere to get food and the guy at the desk said there was a Walmart. There ended up being restaurants near that we googled on our own. We could have had a better experience for less than half the price.

Clean, comfortable, close to airport and some good bars and restaurants. Very friendly and helpful staff. Regular free airport shuttle service.

Possibly still COVID related but would prefer to eat breakfast using proper dining wear instead of paper plates and plastic cutlery - very minor complaint