The staff is outstanding

The halls are a little musty smelling. Air fresheners would help

Great location to my event - easy access to freeways and roads. The staff was fantastic-helpful and very friendly. It was a beautiful hotel and although we did not have a chance to use the facilities, they looked great.

The bathroom we had in our Jr. Suite was dated - the limestone tile, the countertop, and the toilet -and that was bothersome. The lighting could have been better in there.

I received a complimentary upgrade to a huge room

Everything was lovely - if I had to nitpick, just a few more Keurig tea pods, as I’m a tea drinker - they had tons for coffee

cozy nice hotel located in prime location, post oak !

beautiful hotel located in one of the best spots in Houston. cozy environment and warm welcoming stuff I highly recommend staying there

location is great but that’s about it

it’s so over priced for the quality of the rooms. bathrooms are old, exhaust didn’t work even when I notified the front desk. house keeping is terrible I came back to trash cans not empty, dirty glasses still in the room. quality of linen is average for a luxury hotel.

We were able to check-in a bit earlier, which was nice since we had nowhere else to go. Staff was friendly, especially the bartender Aybar. He was personal and knowledgeable about his beverages. The restaurant Alba was top notch and will definitely be going back. The waitresses were kind and explained everything to us. Very intimate setting which is perfect for an anniversary like us.

Our room was nice at the end of the hallway but the bathroom was a huge disappointment. The shower head was so rusted that only half of the water spat out. Then the second day we woke up showered and when we were done we started to smell rotten eggs. Went in the bathroom and was hit with the overwhelming smell of sewer water. Soon it overtook the whole room. We had to pack up and leave before checkout time because we couldn't breathe. Not what we expected for over $400 a night!

cozy home like atmosphere , great location , friendly staff a home away from home

they need to do some room renovations

The warm welcoming feeling

Nothing

arriving thought they would have helped instead because booking was non refundable wouldn’t move date or refund me very dissapounted and will not stay here when in Houston again plenty hotels in area

Everything...

Restaurant staff were lovely and the food was very good. The restaurant staff clearly care very much about their hotel - as does the owner who arranged for complimentary drinks for us as the pool was out of action.

While the restaurant staff are fab the same can’t be said for reception. Check in was underwhelming and same receptionist told us laundry put on on Saturday would be back same day or next day. Turned out as it wasn’t express it wouldn’t even be sent out until the Monday (when we were leaving). Ok we should have read the very small print on the form but the attitude of the receptionist and apparently her manager was poor. Restaurant staff stepped in and made up for things yet again. Also Hotel is on need of a bit of TLC. Tired in places. Pool was out of action (a strange shade of green)

Location ok. Reception and bell hops friendly and helpful

Breakfast was not good

very comfortable