The staff was super nice and super friendly very helpful

The room was dirty. The tile floors weren’t mopped, and there was dirt on them. Turn off the counters are wiped down, there was urine on the toilet seat, and the nightstand and luxurious we’re not wiped down and dirty.

Breakfast is not good in quality.

Breakfast needs improvement.

Clean

N/a

Great breakfast

Na

Melina,refuse my reservation after letting her know several times throughout my trip that my Southwest flight had a three hour delay. Flight 1803,confirmation #2BRQ7G. Was arriving in Sacramento at 11:15pm ended up getting in at Sacramento Airport at 3:30(daylight savings time). Given my reservation to her, was told the system had been purge already. There was no way to pull up my reservation. Talk to her on the phone in Phoenix (was told everything was OK, was given number to front desk. Because door was locked after midnight) showed her my confirmation on my cellphone, told the only thing she could do was to give me a new reservation at the cost of 180.00,plus 200.00 dollars deposit.

What I just explained in the first column

much better than what I expected

no elevator was a big disappointment with a heavy suitcase

Adjacent to gas station, across the street from fresh groceries and fast food, microwave and mini fridge, AC worked!, friendly staff, 7/10 morning breakfast with hot and cold options.

location the best option when I choose a hotel to stay for both business and leisure.

noise is loud cause of the crossover among freeways.