Property was clean and family friendly. We had a good time and will definitely visit again.

Under construction a tee hours of the day.

Staff

Construcion

Our room was recently remodeled and it was great. The staff is excellent and the grounds are exceptional. My wife and I love this place. Thus was our fourth stay.

They do not have coffee available in a common area.

Beautiful and on the ocean

This is the message I sent when replying to Sonesta’s questionnaire: First of all I reserved a pool view room 3 weeks in advance and was not notified until I arrived that I had industrial roof top noisy view. My room was $279, my associate who reserved 3 days in advance through a corporate booking was $189. We both had the same type room on the same side and floor. MY TOILET OVER FLOWED and your sorry maintenance crew would not even come look at it! They said it was a job for a plumber. The crazy thing is the toilet drained through the shower drain. I know this because I heard it. I had to walk from the furthest room from the elevator on the fifth floor each time to use the restroom located in the lobby area. To accommodate me I was given a one day discount of $80; I asked for the entire cost to be waved but $120 discount was the best they could do. Saturday at noon we decided to eat at the hotel but NO!, you were not serving food at any location! My coffee maker had the plug prongs tied together with a wire so we couldn’t plug it in but we were able to remove it to find that there was no regular coffee k-cups provided. My refrigerator room was not working and my milk products spoiled! The rooms don’t even have a microwave. At check-in I had a heavy bag but was told that the luggage cart is only to be used by the attendant and I don’t carry cash often anymore; honestly who does? So I carried the bag myself because I didn’t have cash to give a tip. The purpose of our trip was 16 of us guys travel each year to HHI to play tennis. This year we played at Van Der Meer. Because you have no special incentive for people to stay and play next door, 13 of our guys stayed somewhere else. And I’m glad they did so they could enjoy their trip. When I receive the questionnaire from Booking dot com, I will tell them exactly what I have told you here.

I understand that it was off season but their hot tubs were not working, not shuttles provided, all washers in the facility had broken down and no courtesy given from the HOTEL to cover up for these shortcomings. Their entire resort was empty when we were checking out and we asked for a late checkout because our flights were in the evening and I have 2 kids and pregnant wife with me. They did not give us anything except 1 hour late checkout. We literally sat idle in their lobby for 4 hours in front of them post checkout while we stared at their bored receptionist killing time as no new guests were checking in (obviously coz it was January 2nd)

On the beach and the bike trails run through the property Location Location Location

I had booked a double queen ocean view room. When I arrived, the hotel manager told me the ocean view rooms were closed for refurbishment so I would have to choose another room. I was not happy at this news since this trip was a mother/daughter birthday celebration.

We did not eat breakfast

Location was great - and staff (even though it was Christmas) was pleasant.

Property is 'tired'...rooms need a refresh as does the lobby. We stayed here last year and while it was 'old' then, this year you could really see the wear and tear. Overall, pretty disappointing especially for the money.

Food was good and the bed was comfortable!

This place is very nice, the only problem is a a lack of a big family rooms, they only offer a king bed and sofa to 2 queen beds for 3 adults and 2 kids, so we had to take 2 rooms to fit 5 people and a dog, but there was no door through and u can not book it up front u get a through rooms only at the site and only if u are lucky, I just wish that a beautiful place like this would have more family type rooms. But it is a great hotel and place for vacation.

Nice and clean and very spacious!!! So luxurious and nice quiet location :D Will definitely be the main place I stay whenever my family and I come to Hilton Head

It’s pricy but it’s resort luxury so it’s understandable

Nice grounds

Had to pay for on site bike rental and use of beach chairs. With all the extra fees, bikes and beach chairs should be included. Tiki Bar and pool bar closed at 4:30. Should stay open until sunset.

good sized room, maids were great, close to beach, activities for kids feeding turtles, bikes, pool bar and staff were realy helpful

Spacious, great location, beachfront

Noisy at pool (loud music) on one day, restaurant options very limited

We love the sonesta it’s always great!

It was close to the beach and decent restaurants. Parking was easy to come and go from the hotel. The rooms were a good size

The wifi was terrible always dropping out The food in the hotel average for the cost The room said balcony but it was so small it’s not a balcony. Not enough pillows in the room

It’s a big beautiful property right on the beach.

They didn’t have luggage carts available for people to use-you had to involve the valet which was annoying but I get it

Everything

Everything

The room was very hot

Proximity to beach, pool, live music, room size & quality.

Love the total resort! Second time there with family just love it.

Staff was very friendly and helpful. Beach was 5 minute walk from our room.

Definitely didn't like issue with reservations.

Beach and pool was wonderful! We've stayed at the Sonesta many times now thru the years and will keep coming back.

There was a problem in the parking lot and it took security awhile to get there before the police could arrive. This is not a normal thing, so we've never had to have security get involved before!