The bay view from the room

Garage underground parking was abnormally tight.

The hotel was nice, the room was big. The housekeeping staff super kind and nice. It is very sad that the complete lack of customer service at the reception influenced our staying so badly.

I am honestly disappointed by two things, which are the main reason of this very low score in my review: 1) breakfast policy: Breakfast is included... But only for two people. We were three people, we paid a room for three people, our reservation said that breakfast was included.. And then we found out it was only for two people because of "Holiday Inn policy" So if the third person wanted to have breakfast, he needed to pay. This is not what "breakfast included" means. 2) The staff at the reception was not even trying to help. I have talked to three different people to have some information about public transport, bus schedule, close cities to go to. The answer was always "oh I don't know. I am not sure" The icing on the cake was the last person I spoke to, this is the answer I received when asking for some information "well, I don't know. I would have to Google it to find the answer. So you can do it by yourself" Seriously? Is this the service at the reception of a hotel? I understand that it is not possible to know everything, but it would have been appreciated some kind of support. If I choose a hotel over an Airbnb, it is also to receive this kind of assistance (as it happened in all the other hotels I have been staying In the USA and in the world) I am sorry but I can't give you a good review when this kind of customer service is provided.

Walking distance to downtown Portland.

Location

Breakfast was not included. We also could not see Portland Harbor.

Breakfast was really good

The pool did not meet expectations. Could not use th e rails because they were very loose. Pool water was not clean (clumps of hair and hair ties). Could've been lit a little better.

Location

Many restaurants are walking distance but about 8 to 10 min to Old Port area. Standard 2 queen bed room & amenities. Go to Tandem for breakfast (drive) - very good quality

$15 self car parking but the parking spaces are extremely tight and not well marked due to which many spaces are "wasted". High prices for the weekend even though it was only very early June. Old Port is walking distance but not located in Old Port area. Street parking in Portland seems to be worse than NYC (where sometimes street parking is available), east side of the city is the worst

This is a very nice property located very central to Portland. You won't be disappointed with either.

Parking is an issue in Portland so wasn't too surprised to find that we would have to pay to park in the hotel's onsite ramp. Cheaper than big city parking so I guess I shouldn't grouse. There is an onsite restaurant which has good food - but it isn't cheap and generally breakfast is not included.

Attentive and courteous staff. Everyone was helpful.

The parking, extremely limited and people did not like parking well in the tight spots.

no sustainable policies; single-use plastic everywhere and very poor breakfast

We liked the convenience of the location, the room was clean, comfortable and the room shade kept the room dark. The beds were comfy and overall quieter than I expected.

The bathroom exhaust fan ran all night, There was no way to shut it off. Thankfully with the bathroom door shut it wasn't too loud. I informed the hotel the next morning and they did give me a small credit and explained the reason

The room was clean, beds were comfortable and it had a fabulous view!

The parking garage was horrible!! It was Time consuming to ring bell and wait for staff to press gate button from INSIDE to open OUTSIDE gate to leave parking garage! Plus, small parking spaces and my car was scratched by another car!

good location.

it was all good

Paying for parking

The bed and pillows were perfect for my not so perfect back. My back did go out at the last minute before checkout, (probably caused by my 13 hours of travel time) and the staff let me have a late checkout so I could take a hot shower for my back. It did a world of good. Thank you!

the location is good and the room was comfortable. the desk staff was also very helpful

the pool was cold, a couple towels were leftover on the floor from the previous guests and the main onsite parking area was full.

close to the hospital which is where I was visiting

rude staff, long shuttle wait, dirty room, used toiletries, didn’t get storm rate when others did, toilet wasn’t working right