The hotel is very clean and well-maintained. Neal, at the front reception, was very courteous and helpful. He even delivered a bottle of body wash to our room as it was missing in our room at the time of check in. The breakfast is excellent with lots of food choices, and eggs & sausage/bacon, and a variety of fresh fruits every day. The gentleman on duty on Dec 28/2022 was particularly dedicated and refilled all food and beverage very efficiently. The ladies in the breakfast area were all very pleasant.

The room is missing 2 light bulbs.

Breakfast staff was nice and housekeeping staff was nice. Front desk person who checked me in was rude and seem to be lost. She had no supervision. There was no supervisor or hotel manager on duty at the time of my check and I was told the manager would not be in until the next day. more training in customer service is required for the front desk staff. Bed was comfortable.

The front desk clerk was on the phone with a co-worker while checking me in. The room I was given was in the wrong floor. There was no supervisor or manager on duty to resolve the room issue. I had to call corporate office to get it resolved which took 90 mins. Would I stay there again NO!

The front desk lady, Teresa was such a joy, she really brightens the place. The coolest part was they had the option to sign in to streaming services you already subscribe to right on the home menu of the TV, without paying for enhanced internet speed. Also get A couple premium subs for free.

Staff above normal. Nice stay

comfortable and welcoming and great value

n/a

It was comforting

Bathroom drain didn’t drain well

Staff were wonderful. Huge selection at breakfast.

No kleenexes or shower gel in room . Poor lighting in bathroom. Older hotel.

Location and free shuttle to Meijer Gardens concert venue

The breakfast was fine, the room was clean but had a couple maintenance issues

It was listed as in Grand Rapids - but it was actually in Kentwood - which made it further away from the family members we were visiting.

Location. Staff.

Hot tub not working. Not notified.

Your Staff was very friendly and helpful, Facility was clean and the Breakfast was good, other than therewas no fresh fruit

Something is wrong with your Domestic Hot Water. Slow to get hot Water and inconsistant temperature at times

Very clean and comfortable. It wasn’t the fanciest hotel in the world, but it is was definitely a good nights sleep.

Breakfast was great. Hallway at night was very noisy. Ice machine outside of room was VERY loud. Room was clean. Staff very nice. Good location.

Ice machine outside of room- Move to the Lobby. VERY Loud.