They tried to sneak in extra fees and wouldn’t let me talk to the manager

We had reservations for 07/20 at this hotel to stay after a medical procedure. The procedure date was moved up a week, so I canceled the night on 07/20 and booked a room for 07/13. I DID NOT get a refund for the 20th. I was told by three different staff members the refund was completed and my card would be credited. As of 08/10 the refund still has not been processed. I have paid for two nights and only stayed one. Very disappointed as I have stayed at this hotel several times in the past. Will not return,

If my refund would be processed as promised. Very disappointed in the staff at this hotel.

I needed room charge to be split since my colleague is with a difference company. That was handled very well!

Breakfast on our first day wasn’t great and out of most items, we were there at 7:30.

Clean rooms and building.

The televisions were slow to respond and navigate.

it was okay

There were bugs in our room and it was not very clean.

Convenient and comfortable

Location only.

Halls smelled an room was dirty an bathroom was in poor condition.

It's location - by the VA Loveland clinic where my Dr.s are . The staff are so courteous

convenient to hospital where our daughter had a baby

the food was lukewarm and was running out by 8:30

The location was perfect

The room was incredibly small and we were told when we checked in that the parking would be extra even though this was not located in a prime/short availability situation- crazy

Good customer service Clean room Fair price

Forgot to call me for wake up call. I was on second floor Very loud hearing footsteps above my room

Breakfast was well rounded and everything was fresh

Close to the bus that goes to Union Station in Denver

Shower had low pressure due to faucet pulled away from wall. Had to put in own garbage bags in trash containers. Bathtub was slick entire time in shower. Coated with something? Towels were rough, not soft.

Price and location

Everything was good