Room was nice, bed was comfy, location to airport was convenient

Fire alarm went off 3 times during the night, everyone spent most of the night in the hallway. After the last alarm went off went off at 3am, we could not go back to sleep so we decided to go ahead and head to the airport early at 5:30. The elevator did not work, go figure. We had to tote all of our luggage down the stairs. We are in our 70's. I do not recommend staying here if you want a GOOD night's sleep.

NA

Shower tv dirty towels in bathroom Light blinking in bathroom Tv remote would shut tv off

Close to the airport. The floors were wood

The receptionist made us wait 10 minutes while she chatted with her friends. The place was supposed to be smoke free but at least 3 rooms had parties going on and very strong marijuana smell. The room was filthy. The lamp had food stains, the ceiling was stained. The bathroom was dirty. Bathtub, sink, floor. The drapes were torn. Asked the receptionist to help with the marijuana and she said it wasn't her business what people were doing in their rooms. I told her she had a sign advertising the place was smoke free and she started yelling I was rude. I watched a number of late teen, early 20s coming in to attend parties. I asked for my money back and she refused. Then I said we should call the police to check for marijuana and underage people consuming alcohol and marijuana. At that point she made a call and got my refund. At least she said did. She wouldn't print the statement. I've stayed in this chain before but this was easily the worst I've ever seen. Recommend you guys fire everyone there and tear the place down.

It was clean in the front entrance.

Water on floor where the AC was leaking. No maintaonce gave me towels to clean it up no other rooms available. Deactivated our key could not get into room on the 2nd day.

Large room

Poor tv channel sellection

Nothing

I had to wait 3 hours for someone to come check me in and i had to pay twice cause yall didnt send my reservation to them nd i need my money back

Well, carpets in hall was nasty, looked like hadn’t been vacuum in a year, door handle was broken in bathroom. Door handle to room was loose also.

Nothing. Parking lot wasn’t even full but they said they had no rooms and cancelled my reservation without refunding my money!

See above

The location to where we were going.

Toilets were stopped up when we got there. We told the counter lady when we left to our convention, when we came back there was a plunger out in the hall by the elevator but nothing was done to our toilet, we had to do it ourselves, there was mold growing in bathroom

Beds were comfortable

Definitely needs the carpet in the hallway upgraded or replaced. It's old, worn and stained. Waffle iron didn't work in the breakfast area. Floors in the room weren't cleaned very well. Found a dead roach in the bathroom also, there was no blow dryer. No desk, chair or table in the room neither.

The main lobby was clean, bathrooms clean, closet very large

Mold in my room on the baseboard liner Trash in the air conditioner, my the floors stayed wet in my room down hallway Hotel guess taking food to they room. Tv not many channels 2 small pillows light bulbs don’t match smell marijuana, all day and night employees hanging outside on dates… lawd

The rooms were clean.

Halls smelt like marijuana. The lady who worked front desk Saturday night was not professional. She had us to fill out the paper and stated she needed a card. She did not state what the card was for only that she needed one. I do know some hotels use them as a hold. I check my bank statements to see she had charged us for the room that had already been paid for. I went back down to the front desk after waiting on her to finish her personal phone call to tell her I was charged twice, which she stated I would have to call on Monday to speak to someone. I’ve called several times since Monday as has yet to get someone to answer.

Although I confirmed and paid for the room through online and through the app and show it was paid . Danielle Dorsey asked for my card again which unlike last time I only needed identification. She swiped it a couple of times and said it was declined that my room wasn’t paid for which I now it did but she wouldn’t give a key and said . They were all booked up as well. I thought that was rude, she was also not in a great attitude because she had her 3 kids with her at work playing around the waiting area and she had to holler at them Several times. I asked if she could give me proof that says my card was declined and she said she didn’t have one. Totally didn’t understand how this time was so different. So I decided to leave. Then my friend came back to show her the app and confirmation where we had paid ( I showed her that too, she replied that didn’t matter it didn’t go through on our side ). because we both didn’t understand how that was so different from the last time I had stayed but she said she canceled it and it would take 5-7 business days to get my money, it’s still pending on my card so I will be checking back. There was no management number that could be called on the app. I was very disappointed with this service and tired from my long drive so I didn’t want to keep working so I just went and booked another place online. Had to come all the way back because she had kept my drivers license. This was not great service I have had better service there . So i didn’t really know if she didn’t want to give me a room or was it over booked or she just didn’t like me.

I have always enjoyed the property, definitely had better service the other times, Facilities is usually clean and breakfast is available in the mornings . And they provide enough towels.

Nothing

Very dirty room and bathroom. Smelled bad.

Staff was super friendly.

Our room had a wet, sour smell...the bed was hard...I went to Walmart to get some Lysol spray to kill the odor. Breakfast...skipped that and ate at Cracker Barrel. Staff was super friendly.

The bed was comfortable.

They had no towels

Breakfast was okay.

The room and A/C smelled like mildew. The bath tub was in deplorable shape. Burnt out bulb. No shampoo in shower. Needed to make 7 trips downstairs to the front desk to have my key reprogrammed. Four of those times I had my arms full. The elevator sounded like it was about to break down at any minute. The front desk checks was exceedingly slow.

Absolutely nothing!!!

While checking in, worker was also tending to her THREE small kids that were freely moving about in the lobby. As I entered my room I immediately realized the poor job of cleansing. Floor wasn't swept and counter tops and tables were dirty. The main issue was that my toilet was running and not flushing! This was noticed less than 2 minutes of being in the room. I immediately let them know. I was told there was NO maintenance in that day and there was NO other room to put me...and that I'd have to call BOOKING.com to recieve my money. While on the phone with booking.com I witnessed another unpleasant guess. Booking was unable to reach the property to resolve the issue due to false email and phone number they have in the system. With no refund and highly upset, I had to drive 3 hours back home. 2 days later I still have no refund. Horrible place!!!

It was convenient

It was nasty and staff was lazy and didn’t like doing their jobs management sucks

Nothing

This building is old in and out and falling apart bed furniture old dirty they need to get shutdown and the city needs to condemn this nasty place and I didn't check in up to now almost a week ago I'm still wanting for my refund

One employee was super nice

Rooms was gross. Mold in bathroom of the first room, 2nd room toilet was stopped up, 3rd room fridge was gross food leftover from guests before me, 4th room was better but it still not worth the price

Firm bed

Shower curtain missing and shower barely functional