Outdoor areas Convenience location to local restaurants and stores Easy access to parking lot Secured Parking lot Outdoor Restaurant Coffee shop Pool - music at pool

Our sliding door don’t completely shut. We spent a bunch of time trying to fix it. We asked front desk to fix it and it doesn’t appear anyone came to fix it and no-one contacted us with followup. Was surprised for the price what the bathroom looked like.

The location and grounds were fabulous! Reminded us of Hawaii. Adjacency to the bay and beach fantastic. Water sports and restaurants were great. The mobile concierge system was very responsive and convenient. Loved that feature.

The rooms are sooooooooooooo dated!!! The bathroom shower tiles disgusting and unable to be thoroughly cleaned. We had to change out our shower mat because it had mold/dirt on it. When we showered the pipes rattled and made loud noises. For the out the door price with parking, taxes, resort fee etc. of over $600 per night I really expected much more out of my room. Definitely suggest a remodel on the rooms sooner than later!

Breakfast was food was great the server the first day was exceptional but the second day was total opposite.

It appeared that they were very short staffed.

We love the ambiance of the Catamaran. We’ve stayed here before. We like the options of activities on site and near by. The location is ideal and there is a beach so close

Unfortunately, we were given wrong info about valet parking to self parking and were almost charged 2x because of it. We had to ask for our room to be cleaned and needed supplies. The restaurant was good but the servers weren’t very friendly.

The location

No ice machine working in my building.

Location & pool

Garden view room was looking over a parking garage. Tub and and bathroom sink would back up. Fixed tub.

Location is ideal. Resort grounds are beautiful. Rooms are older and bathrooms small and dated but still comfortable. Oceana provides excellent food and good choices of drinks. Staff is pleasant. The SPA is excellent and therapists are knowledgeable.

Full housekeeping service instead of towels replacement and trash disposal.

I loved the staff and location. The bar was great w fantastic service and people.

The Room Size

The resort location was excellent, the area of bay immediately outside the property was perfect for families with children. They also had several activities that the kids enjoyed i.e. movie night, crafts, daily "meet the parrots". The pool area was great too. When we did have meals at the resort we were always seated straight away, they offered a children's menu and the Morays bar will make a "Shirley Temple" for kids at request.

When we arrived at the property there seemed to be some issues with the type of room we had booked. We requested a "garden view" room but were overlooking the parking garage and dumpsters. The room was extremely dated and many thing were broken..closet door was off the tracks, shower constantly dripped, broken microwave..in fact the kitchenette was very old and we did not want to use anything in there..grime inside oven, etc. Electrical outlets not working and the room smelled. We complained and were told we would be moved the following day. The next day we went down to discuss moving arrangements and were told they had no record that we were moving room, the staff member I spoke to was quite rude about it and initially refused to believe that we had booked a "garden view" telling me we had a "resort" room. I showed him my booking reservation and he apologized and they did then honor our booking. I witnessed several angry guests..all seemingly with the same problem of not receiving the room they had originally booked. We dealt with 3 separate front desk staff and each one seemed quite rude and unhelpful. In fact, most of the staff (aside from the Oceana and Morays staff) seemed like they just wanted to go home, very unenthusiastic for their job. Once our room fiasco was resolved we did in fact enjoy our stay.

the location is brilliant!!!!! bay and surf beach a minute walk

some aspects are a bit outdated. safe in room didn’t work

loved the location. Near many options. All service we received was exceptional.

coffee in room wasnt replaced when the room services came and took trash etc.

The grounds are beautiful.

Room was not clean when arrived. Bathroom was still dirty. Shower tile was a little moldy in some areas. Gross and old non slip tub matt was disgusting! Screen door to balcony was broken and unable to open without falling off the tracks.

The only good thing about the hotel was overlooking the bay. The Baja Belle cruise was booked at a special rate for guests which was worth it.

The hotel and the rooms are very old and run down. the beds were not comfortable at all. the pool area was crowded and not inviting. even the area in general wasn’t that great. very run down. The rooms are not being cleaned during your stay. they can vacuum and take away the towels or restock items only upon request. the only restaurant at the hotel was way overpriced and the food quality was really poor. it’s too bad because it’s overlooking the bay and the ambiance is great, but food is tasteless and very expensive.

property was beautiful! Augusto our vallet was outstanding.

loved that it was right on the beach

The location is perfect and the beach access was great. The lobby had a lovely little river with koi and ducks, which was lovely. They had a coffee place that was expensive but good.

The rooms were dated and so old. Everyone we met in the elevator said their rooms were also very outdated. The couple in the penthouse told us "it's not much of a penthouse". In our room they squished in two queen beds, a table with two chairs, one of which you couldn't get to because it was behind other furniture. It was not a "suite" by any means. The kitchen was at least 30 years old. We couldn't use the balcony because the screen was broken. Even the lobby furniture was falling apart. Grout in the tile floor by the front desk was old and broken.

I will not be staying there again in the future, due to the fact the first night I stayed there the toilet over flowed. The maintenance crew had to come in to fix the over flowing toilet as well as clean up the water all over the floor at 11:00 at night. They then switched our room but it wasn't available until 4:00 pm the next day, there was no since of urgency from the staff or even any empathy for the situation. The pipes vibrate horribly bad when you are taking a shower, which is also visible.