Amazing location

The air conditioner didn’t get as cold as I would have liked

location was close to the OTC, shops and restaurants making it very convenient.

no elevator to second floor making it very inconvenient to transport luggage.

The room was clean, comfortable and quiet. It was on the ground floor where we could park outside our door which was wonderful in consideration of my limited mobility. We arrived early in the day and we were a little travel weary so we decided to take a chance and check to see if our room was ready. The Desk Clerk was great - understanding, considerate, courteous and friendly. Our room was ready so he checked us in and we were able to rest a bit and re-energize for our Lake Placid visit.

Nothing - we were completely satisfied.

The staff at this hotel couldn't have been nicer. Every single person treated our family like gold. Additionally, the hotel is in a great location, offers breakfast and has every amenity you could want.

n-a

Very nice breakfast. A great variety of options. The location was convenient for walking to all shops and restaurants.

Staff was very friendly and accommodating. The common areas were wonderful for our large group. We traveled up with our town hockey team and everyone was able to get together in the common areas for some quality team/family time. Breakfast was great as well.

They still were using the Covid protocols of not cleaning rooms while the same guests were in. We didn't mind that so much, but wish someone came to replace things like tissues/take out the trash, etc.

Everything

nothing to complain about

Great location, cozy common areas, spacious room, super nice staff.