Excellet hotel however I was surprised there was no help with our luggage and there was no luggage carts available. Also the lack of an elevator near to reception and the short staircases between the reception and the eleveator down the corridor made transporting our luggage a bit of an ordeal.

The restaurant could do with a more imaginate menu. we accept it was fringe season but still it could have been better.

Everything is perfect from the start of the stay to the end.

I wish there was a microwave in the room.

loved the ski in ski out!

the gondola was a good walk from the base of the resort with the ski boots and gear

Location was great, as was the breakfast. We didn't dine there for other meals, but our friends did and loved the salads at lunch time.

I wanted to try the tubing, but it looked like the magic carpet was so slow I could walk faster, but no lane for walking up?

Nothing worked in the room. Nobody came to fix anything. Last day lost power no heat and was told we’d have to leave anyways wo showers hair done.

The location was good.

The noise level through the wall from neighbours was not really acceptable. The toilet cystern was faulty. It kept refilling and emptying aproximately every 8 minutes. The fittings on the wall in the bathroom such as a towel rail,the shower door and the shower head were all loose and ready to fall off. The walk in wardrobe was dirty with plaster falling off the walls.

location was excellent. just enough out of way but still really close to town shopping and all resorts and Nat’l Parks

can’t think of anything really

close to everything! The food and drinks on location were great. Several activities were right outside of our door.

the shower

na

Our room location was perfect and spacious for our family of four.

We realize it was the high holiday season, but housekeeping was hard to set-up, and we waited 3 days for a clean room. With respect to the breakfast buffet, there is a great range of offerings, but it would be good to change-up the variety day to day. By the end of our trip, we ventured in to town for other options.

Proximity to shops and restaurants around Broadway Avenue and free shuttle to Teton Village Jackson Hole ski resort

We were very disappointed with the non-arrival for our shuttle transport to airport and have to resort to use Uber and even with 3 times confirmations with the receptions. We were chased out from our apartment by the in-house cleaners prior to 1 hour before our extended check-out at 12 pm (can’t even finished my half way shower). Never in my life to be treated by such rude cleaners and with the daily high apartment charges. We have to put our lunge outside our apartment for the cleaners to come in ( as shown in the photos taken)

We have done this once. Please do not send us anymore.

rooms were nice, clean and well appointed

further from downtown than we thought

Great pool and hot tub outside. Nice view of the mountains.

I called a day prior to ask about breakfast and the very kind person on the phone informed me that they would give us breakfast free of charge. Of course this was unexpected and very kind. When we went to breakfast I asked at the desk for our vouchers, they informed me that they had no knowledge of this so couldn’t provide the service. Of course I never expected it free in the first place but I was spoken to as if I had made the whole thing up. The hotel should not make promises it cannot keep. It was a shame because up until that point we had had a great stay.