Great location, neatly decorated room with plenty of comfort.

The hotel was a nightmare to get hold of before and during our stay. They simply do not answer the telephone or respond to any messages on booking.com.

well appointed rooms.

no restaurant

Bed was a too hard and pillows not fluffy enough for my tastes.

Excellent, the location, the staff, the room, the cleaning, the room service, all top notch.

Nothing

very clean and

i went to Hotel Opus to celebrate my 10th Wedding anniversary. I was married at this hotel under the name of the Ritz Carlton, in 2011. I planned my trip well in advance and made a special request for location (an upper floor with a view). Instead we were placed on a lower floor, at the back of the hotel looking directly at a building and a parking garage and roof. I immediately notified the front desk, after a period of time…we were placed into a different room. The interior space was beautiful, yes. However, the view again was nonexistent. The front desk staff appeared nonchalant and stated that “none of the rooms really have a good view.”. It should be noted this hotel is one of the tallest buildings in White Plains. It’s website boasts its views. Needless to say, I was not pleased.

The lack of professionalism by one of the employees. The view….I could have provided more pictures. It was a true disappointment.

Goodll

No fruit after breakfast burger only okr

The refrigerator had old leftover food from a previous guest left inside so when opened let out a foul smell and we were therefore unable to use the refrigerator