the main thing we did not like was the fact that the Golf station was not available as our trip centered around the Players tournament and it would have been nice to hear the commentary on that channel before and after we visited the tournament. otherwise the place is lovely.

Ambiance, decore

Nothing

It was beautiful and the beds were comfortable. The valet and concierge were friendly.

We went to breakfast. The wait staff was unpleasant, we were forgotten and it took forever to get our food. The food was okay but not what a resort in this caliber should provide. I expected way better.

The building is beautiful, room was very comfortable.

The cost for a relatively simple room and limited hotel amenities is simply outrageous.

The concierge was wonderful

For premium room it wasn’t that great

Location

The room we had during our stay had no hot water and the shower was leaking and making noise all night and the maintenance team couldn’t fix it and they have to move us in the middle of our vacation to another room much smaller and they offered $50 dollar compensation for the trouble ( a joke !!!, $50 off $700 we paid per night for such a room) The building is beautiful and the location is amazing but the rooms don’t have a proper maintenance for the price you pay and the staff are not really helpful or friendly.

Location

Shower

The location was great. We didn't want to try and park numerous vehicles in downtown St. Augustine.

I called a few days ahead of our stay to request adjoining rooms, and that message was never relayed. There was an adjoining room empty and we asked to switch one of our rooms and were told we couldn't. One elevator for the entire hotel is crazy. I felt nickled and dimed to death. Give me one fee showing all costs, including parking.