Loved the pool and front desk staff!

N/A

Location

All was good

Access to the bay club

No patio space or balconies and windows don’t open. No room service. Pool closed earlier than listed.

The property was very nice. Great pool and gym. The staff was friendly and helpful. The room was very nice, though it was plagued by awful HVAC noise at night that sounded like a prop plane. Staff tried to find an alternative room for me, but inadvertently ended up double charging me for both rooms.

Nothing

Your pool area is over crowded with bay club day users. Which gives hotel guest no where to relax. The staff at bay club was not helpful or friendly. Hotel front desk wasn’t very welcoming. No info given at check in about your pool requirements ( wristbands) All of this for a price that you would pay at a real hotel that had room service.

Didn't have breakfast.

We were there for 3 nights. We have stayed at the hotel last Dec. also. We requested housekeeping daily on the early checkin form . Housekeeping never came. We had to request clean towels that arrived late. Then the front desk person was rude to me when I told her what happened. She told me you have to request housekeeping the night before each day and said all the hotels are doing this. Margot Kaufman

Good location. Nice pool and restaurant and bar.

Nothing.

Friendly staff, excellent location for my needs and good amenities.

Location was great for my kids activities nearby. Room was clean.

The property was beautiful. Staff was excellent! Very friendly very professional very helpful.

I loved the lobby. We sat in one of the sitting areas, had coffee watching people and doggies! It really seemed as if your staff liked working there. An all around good vibe.

The rooms were pretty unclean. There were stains on the towels, bed sheets, table, and carpet. There was also trash on the floor when I got to my room from the last booking. Some staff were not fully helpful. The room I booked (king) is not the room I got (double).

The staff are incredibly friendly and helpful. I was in Walnut Creek dealing a death in my family. I had to bring into the hotel boxes and boxes of paperwork to rifle through. They helped me get rid of a boatload recycled paper. Since I had to spend so much time in my room they brought up a microwave for me!! I could bring in to-go and hunker down without having to leave the room. Amazing.

They are not a ‘green’ hotel at all. They use a coffee maker in the room that requires plastic throw away holders. At the reception desk they give away small plastic bottles of water. The small lotion and shampoo bottles are one use only. There was not a recycle trash can in the room, so very basic! I was shocked at their wastefulness. This is the Bay Area, get with the program. This would be one big reason I would not return to this hotel. A good example of a eco friendly hotel is The Orchard Garden hotel in San Fransico. When looking for hotels you did search for eco friendly hotels. It would have been nice if they had room service, but the microwave they offer me made this a non-issue.

We were put in the last room at the end of the hall. Not a bad thing except for the fact that it was right next to the cleaning storage room. Thus, each morning we were awakened by the noise of the cleaning crew stocking their carts and rolling them out of the door. Very loud and annoying. Make sure you are not given room 637.

Staff were super helpful and friendly. Parking was easy, restaurant on site was good. Little snack bar was nice to have towards closing time. Didn't get to use the fitness clubs at all but looked great!