The breakfast was delicious but was extremely busy...had to wait for awhile. The location was perfect. The heated pool was fantastic and it was very clean.

The loud guests in the next room and the ice machine was not working.

Josephine and Raquel were more than accommodating. They are the frontline of your hotel and exceeded my expectations! They both made us feel at home and helped with the surprises I had in store for my girlfriend visiting Pittsburgh on her birthday for the first time. Byrd, your shuttle driver should be commended as well. He is personable and funny and made our rides special!! What can I say about Meeka. She livened up the experience in the lobby/breakfast area, always with a smile and great joy for not only us, but all the other guests we saw he interact with!

Great spot to stay for North Shore or downtown events. Not the cheapest or most expensive option. Room quality meets expectations.

Access to parking and check in is cramped if it's busy. My room was obviously near the restaurant kitchen vent because my room smelled of cooking meat. Could be good or bad depending on your disposition.

BREAKFAST STAFF WAS GREAT

PARKING FEE

Wasn’t aware that we had to pay for overnight parking as a guest

Room was not cleaned the next day…

Great location to area sports venues and restaurants

Close to everything, and the shuttle service.

I checked in on Wednesday, I never received clean towels my whole stay. My room was never cleaned. Trash was not emptied, I complained to front desk, but nothing was done. I had to use the same towels twice. I even complained when I checked out. They said because I booked through Booking. Com it was on me. I asked for my bill to be adjusted. But nothing was done. That not right to stay for three nights, and have to use the same towels.

Location and staff

Had a issue with the toilet but not a serious problem