The location is very convenient. The facility is very clean. Staff is nice and professional.

NA

It was average. Disappointing for a marriott

Beds-not uncomfortable, just an average place to stay.

The Lady at the desk Tay I believe her name she was great

I always love to stay at courtyard everything I come to town to visit family

The breakfast tasted great! The Bistro attendants were very customer oriented!

The price of meals were a little steep.

Full of grease. Not hot. eggs no taste put in a to go box for room. Eggs stuck to cardboard

This was my second visit to Statesville. June 13 was just as bad. Gave it a re-try on my way home from vacation in Ohio. Bathroom floor filthy. Toilet needed a thorough cleaning and sanitation. Pubic hairs coffee drips I wouldn’t even shower. Room 328 furniture is so filthy I only sat on a towel. Thanks for the survey I was planning on calling corporate today.

It was decent and pleasant enough.

They double charged me. I already paid through booking.com and then found the hotel charged my card for the room again the next day. The manager is not easy to get ahold of and I am still trying to get my money back.

Well located, great outdoor space, large fire pit, friendly reception !

exterior furniture needs to be replaced and space needs to be cleaned !

There was peanut butter on the handles of the doors and the sofa smell like urine.

Our reservation was for two rooms. They only had one room reserved. Fortunately there was another room still available. Beds were too soft. When my friend went to front desk (because nobody answered the phone) and requested an extra blanket she was told there were none and to try Walmart. Very disappointing!

cleanliness

no coffee in the morning

the courtyard

no coffee available or continental breakfast in the mornings

I vote this to be most comfortable bed, best shower and friendliest staff!!!

everything was great.

Continental breakfast was not offered at this location.

Bar was not stocked, despite the fact it was New Years Eve. There is a feral kitten/cat problem in the vicinity of the hotel which is not being addressed, which is an animal cruelty issue.

location

lost power I would have thought there was a back up generator. no cups in the room for coffee or in the bathroom.

location

I was insulted by the staff. They refused to accept cash for the room unless I put a $200 cash deposit down with an additional $149.50 in cash down. I was told I would be able to get my $200 cash deposit back once my room was checked by staff in the morning. according to the young man at the desk and the dark haired young female it deters people from stealing their old LG TVs that are bolted to the furniture and keeps people from destroying their rooms. I’m 50 years old and have never been offended by hotel staff until this visit. I was traveling with my 32 year old son and his husband. I don’t appreciate that it was implied we might do something to destroy their room. the manager didn’t care either when he spoke to my husband on the phone. they won’t get another penny from me and I don’t recommend this property to anyone. an additional note the room was filthy. I have more photos than I could upload here. I did not complain in the morning because I wasn’t about to be insulted and called a liar on top of being insulted and having staff insinuating that we were going to trash their room. not worth my time.

room was nice

stated that there was a bar and restaurant but neither one was was open had to go out to eat. breakfast you had to pay for but they were understaffed and only had a few choices.