Clean. Staff was great

Room layout was inefficient and poorly planned

Honorable mention to the front desk clerk Vish. He was very pleasant and made checking in a very pleasurable experience. Love the breakfast and Starbucks you can order there.

Have stayed here a number if times as its close to my in laws. The bathroom mirror was broken. The sofa is pretty useless to sit it without pillows as the back is too away. The staff are always friendly, and the barbservice/food is great. But our first night there were loud men in the hottub outside our room till after closing time, and late yesterday afternoon when we were trying to nap - very loud college age boys were in the pool with loud music Staff didn't seem to notice. And 2 maids had parked their carts outside our room.for about an hour speaking very loudly with their phones going off with very loud ring tones 5 or 6 times. Went out to ask them to keep it down twice - didn't belp. So not as good experience this time...

it was the shortest drive to where we needed to be and located near some great food spots! we overall really enjoyed it. the staff was so friendly and extremely helpful in every situation that’s rose. they even put together and and brought a cute little birthday snack pack for my son which we LOVED.

I didn’t like that we had fans blowing every night. we were offered to switch rooms (we we appreciate so much) but we were already settled by this point. I guess a little heads up next time would be nice. our room was clean enough, we didn’t have an extra roll of toilet paper, so I had to ask the front desk for one. My 12 year old also found an empty condom wrapper on the side of his bed (which we did not touch so it’s likely still there) and we took a photo.

Beautiful room! Good size, tasteful decor, and furniture attractive. Shower had good water pressure and comfortable for my husband's limited mobility.

The heating/cooling unit so dated. The thermostat not reliable. No info, notebook, to give amenities such as breakfast times, nearby restaurants , info about pool , map of property, pet area including bags and trash can for pet pickup. Only info given was time of breakfast which was oral at checkin, and no map to show room location and pet area etc. These are basic information items that are usually given at checkin and in the room!

nothing

very average. poor maintenance. poor service.

breakfast could’ve been included for that price.

Although there are 2 hotels of the same name in Thousand Oaks the location was good for our next stop the following day.

The 2 hotels of the same name is confusing, we went to the wrong one as did 5 other people the guy on reception told us, he also thought it was daft having 2 the same name. The AC was loud, there was no safe and breakfast was supposed to be until 11, when we checked out at 10 there was nothing in sight $5 bottle of water from vendor

it was quiet

I loved the staff. Every single person I asked a question was very nice and always had the answer. The property was very clean.

The bed was not comfortable but that could of been just personal preference.

The cleanliness of the room was exceptional. Reception Person (I think his name was Ed) was overly accommodating. Quite refreshing. The folks who served breakfast were kind courteous and very willing to serve. All in all a most memorable stay.

All great.

I didn't have breakfast, only coffee.......

Nothing that I could think of worth a mention.........

friendly staff, clean and great location

hot tub could have been, well, hot! it was just warm.

Great location on and off the freeway

Bed was a little hard

My stay included breakfast and they did not have it in the system. They have a Starbucks that provides breakfast, I didn't like the options they had.