The front desk attendants were very friendly.

The location was too noisy due to it being close to the highway. They seemed to have been short staffed. Housekeeping was horrible. They did not clean our room after making the request twice. No clean towels and the bed was not made.

Location

The rooms didn’t smell fresh, the carpet on the floor was stained

Location. Garage. They delivered extra pillows promptly.

No blankets. Room was never cleaned nor bed made during the 3 nights there. Had to ask for towels and given very few. No bathmat. One hand towel for 2 ppl

Close to university

Called front desk twice. Once because TV remote did not work. Again for towels. Neither were delivered or addressed.

Not much

Under Staff. 1st room A/C didn't work. 2nd room safe didn't work. 3rd room curtains didn't close. Very dirty under the bed. Poor Breakfast.

Room was clean and comfortable, but the hotel overall is pretty dingy. Not worth the price.

Location close to Syracuse university as my daughter attends that college

Room was horrible the shower looked like the ceiling would collapse the bathroom was tiny / I mad to call the front desk when we put the sink water on there was a leak in the main faucet water was coming out from it so fast I had to use all the towels to clean it up. I was exhausted from moving my daughter into vomited and just wanted to get to bed other than I would have asked for a different room. The main desk. Was so helpful the gentleman brought up new towels unfortunately because we booked it on booking.com they couldn’t compliment my room they deducted my parking fee and gave me a breakfast voucher didn’t use it as I checked out the next morning to meet my daughter at college. Then to top it off our room was set up as a connecting room and the people next door were having a loud discussion. Never again that was a waste of $450

Staff was friendly.

For the price and the brand several things were broken that was not up to par.