Staff was very unhelpful & rude

Unfortunately due to a serious problem with the staff of hotel I am forced to give a very negative review for this hotel, even though the location and comfort were OK. 1. When I booked a hotel I was information that breakfest is included in the price. When we arrived the hotel staff informed that due to Covid 19 the hotel does not serve the breakfest. This surprised us because the bars and restaurants around are working normally. But Ok. Nevertheless why then did they chargeus us the full price for the stay + breakfast? 2. The second issue is more serious. During check-in they took (in the reception) a deposit of 50$ (without any receipt) from us and informed that it will be returned the next day upon check-out. The next day we checked-out early in the morning and the lady on reception informed that she has no 50$ in cash and that they will return us money via the Visa card we had made the payment for the stay. I agreed because I believed that people are keeping their promises. Unfortunately to this today (18 days) the hotel has not returned our deposit, without any explanation why. I sent 3 emails (via Booking.com) to the hotel asking them to clarify the situation but I did not receive any answer! They just ignore us. I have been booking hotels via Booking.com for many years and such a situation never happened before at any other hotel in the world. I decided to cancel my next stay at this hotel (already booked) because of this situation. All of this is the reason why I do not recommend this hotel to anyone. If you decide to stay in it ask a refound of your deposit immediately upon check-out.

nothing. property was terrible and had roaches in the room. stains on the couches, bed, curtains, and walls.

l didn’t enjoy my stay staff was super rude!! and roaches in the room it was a very bad experience

parking area was clean pool clean room very clean just didn’t like that they had a sign that stated if you stain the towels you will not get your deposit back. I feel like they shouldn’t have white towel because people body’s are dirty from the outside and depend on the type of job you do it’s difficult not to get a towel dirty with stains

nice Neighbir liquor store right next door shopping center close by very convenient right off the freeway

as usual nice

they are booked up until next year which is good for them bad for me

The place was clean with a comfy bed and pillows. Perfect for a good night sleep.

N/a

Bedbugs

The room

Liqour store there!

Room 210 had music and bass all night, property staff did nothing for it. Could sleep at all!! No toiletries, sheet was stained and shower dirty!

. The staff was great good customer service.

. They have roaches I was woken up by a roach crawling on my arm, they have a sign stating that if towels were left stained the would keep our deposit, They should worry about the roaches and not worry about towels.

hot tub

It is clean, and it worths for the price.

The hotel does not offer breakfast, they said that it is because of COVID. But it was one of the reasons I chose it, because it had breakfast included.

Is very clean and confortable and big room and Well equiped.

The cleaning personnel was knocking my room door asking if I was leaving and asking for the towels before my checkout.

Not a thing.

Didn't have breakfast when booking is said it did, I will never stay again. All furniture was old it needs upgrading.

Location in relation to restaurant, and destination.

The rooms were dark.Noise level outside was annoying. Window curtains offer no light and there is no sense of privacy for occupants.