Great location. Good breakfast choices.

Stains on mattresses. Not enough towels. Needs updated.

The location was near the airport which we needed. It wasn't in a nice area for anything else, but it served its purpose. It was a large place and had plenty of space for hanging out or walking around the hotel.

The hotel was kind of old and run down. Two different elevators were broken in the time we were there which was less than 12 hours. Our shower was disgusting with black sludge coming out from the drain and the grout. The pool was cloudy. The staff says yes to things but do nothing. There were six of us in a room that sleeps six, but one of us was sick so i asked for a rollaway bed or cot twice to keep that person isolated and they said they would bring it right up. They never did. The third time I asked it turns out they don't have rollaway beds and never planned on accommodating us.

People

Needs a room renovation

Convenient location. Spacious rooms.

In bad need of updating. The QR code posted in the room takes you to a generic page. No info provided such as menus available for room service, etc.

Overall, it's a good hotel, very clean room. The breakfast buffet and cooked to order omelets were wonderful. They have an evening reception as well. The hotel is close to shopping and restaurants, Easy access to the interstates you can go anywhere in Charleston with realtivy easy. I will definitely be back when in town.

The pool is not available due to renovation. It was a bummer they did have a work around, but it requires you to go to another hotel and use their pool. Rooms are a little dated, and some small issues like trim missing nothing that is a deal breaker. The hotel is next to a convention center so parking can be tight when there's a concert scheduled.

the overall niceness of the staff may the trip so relaxing and enjoyable. the complimentary happy hour of snacks was nice cleaniness of the facility was a plus

nothing to complain about all went smoothly

I like the location and spacious room.

NA

I booked a king suite but when I arrived I was told there were no more kings available and they only had double rooms and they wouldn’t change the price.I was told breakfast started at 6 and when we went down at 6:30 , I was told by someone someone near the kitchen it start at 7:30am on the weekend ,so we had to go find food cause my daughter had a soccer game at 8am. We had the do not disturb sign on our door while we were gone and room service still came in. And I hated that I had to pay $10 each day to park my car. I honestly will never stay here again

Afternoon snacks, location, bar, size of room

Too much going on, loud late night

Friendly staff, huge rooms, great breakfast!

The bed was so hard, hallways were so loud all hours of the night, there was no hot tub in the pool area like we saw in the pictures

Location. It was nearby a lot of places to eat. The breakfast was extensive and it was good. They have an omelet bar each morning. It was quiet, no issues even with people hanging out playing games and drinking down stairs. I liked that they had 3 elevators to support the traffic. Check in was awesome. There were 4 employees checking people in. The bed was very comfortable and sheets were clean and crisp. Downstairs bathroom and common area, very clean and was monitored constantly by staff. It felt like a very safe and happening spot.

Room was musty and smelled like mold. The shower was not clean when we arrived. The air conditioner did not work. I turned the temperature down all the way to 60 and it was still hot in the room. I was miserable and did not sleep well at all. There was old and outdated furniture in the room, including the carpet. Lobby kiosk area was very limited and not a lot of selection. Bartender each night was kind of a tool. He was over serving a few customers that should have been well cut off before we arrived. It is a bartenders job to monitor that and cut customers off as necessary. The individual was loud and a little belligerent at times. The last day, Sunday, breakfast was not open until 7:30. It was 7:24 and I went to grab a banana while they prepared the hot breakfast. I was yelled at in front of everyone that breakfast did not open until 7:30. Water in the room went from cold as ice to scalding hot. There was no in between. I burnt my skin on my hands a few times. I just really did not feel comfortable in this room and I would have left to stay someone else if all of my friends were not booked here as well.

Breakfast was great

It is dated

Location near shopping mall and airport

N/A

Convenient location, staff was great

The sofa bed was too uncomfortable to sleep, mattress felt like a chain link fence

My keys didn't work twice, but they really handle the problem well

The keys didn't work twice

Spacious, clean rooms

Our flight arrived 45 min prior to check in and we were starving! The staff would not allow early check in nor was their restaurant open until an hour after check in. A little flexibility would have been nice...or even some complimentary snacks

The location and breakfast

I had to pay to park my car.

Breakfast was very good. Location to our event was excellent

The sofa sleeper was horrible. Felt like sleeping on metal

The location was very accessible to everything we needed..When we didn't feel like driving, Deon, the transportation driver took us to dinner. The Happy Hour was right on time with light snacks but I had juice and fellowship.. Tabitha was very professional and patient..She worked hard to accommodate the customers with a smile..She also extended her hours. Ms Judith, supervisor of hospitality took the time to speak to us and help with any needs.

I didn't like when the elevators were down but it was just a short time

The breakfast and excellent service, the room was a good size, although the room is outdated and the beds are not comfortable at all, the bathroom needs remodeling, it is not presentable at all

The staff was amazing! Breakfast was great!

The facilities, the rooms look worn and the carpet was stained. Furniture scratched, wall paper peeling

they did not change sheets and pillow casees the whole time I was there, I all had to ask for soap.

Breakfast location was fine.

Crowded. Staff had problems keeping food stocked on weekend, especially toward end of breakfast period. Scraped cold eggs from bottom of pan. Vending and ice machines had been removed on our floor. 3 requests for room refresh before it happened, then no soap provided.

Location and breakfast were amazing

Room smelled like smoke

The location was great. it was close to great restaurants, shopping, and not far from downtown Charleston.

There was a roach in our hotel room when we arrived.