I booked a room 2 months ago through bookings for a holiday inn at Morgan Hill California. At that time I requested a room with 2 queen beds. I received an email on May 15 saying that they could honor that request. I just checked into the room and it has a king bed with a pull out. I went back to the front desk and showed them the email and asked to be moved to a room with 2 queen beds. They said they did not have any left and that they did not get a notification of my request. I then asked for a second room and they said they were sold out even though I heard them tell the people in front of me " good thing we have rooms left". I then asked them to refund my room so I could go next door and they said they couldn't because I booked through bookings. I feel like I am backed into a corner. I am not happy about sleeping on a pull out sofa with little sleep and a painful back for the rest of my trip. I would like IHG to contact the property and find out where the communication gap was between the email they sent me and the note on the hotel system and fix this so others don't have the same problem.

The staff was nice and tje location was good.

Outdated

good place for a short stay

needs some repair

Spa bath, separate room, breakfast indoor pooldf. !

Nothing

Bed 👍

Breakfast served badly

location

door to the parking lot didn’t work.

The location

Walls are thin. Heard the neighbors talking all night.

The room was very comfortable and bed was very comfortable. We were able to check in early. The breakfast was great. Thank you Holiday Inn :)