Location, villa design and spaces

Only one restaurant, parking space difficult

The room met our expectations in terms of it having the necessities which also included 2 pools and the laundry room. We enjoyed the easy access to the beach and the Cafe (very nice staff). We also had interaction with the front office and they were welcoming and insightful.

The fact that the laundry room was in the back however that was beyond anyone's control.

Location

Not enough eating options on the property or room service

The gardens the beach and pools

The carpet, the bed is old and smell sore  ask the guest service to to get a different room if she didn’t want to 😩

Great location, access to the ocean concierge was great and very knowledgeable, name Christopher

Very poor maid service , stayed there 7days and got the room cleaned and sheets changed 1 time terrible. The bed was a fold up one which is literally a couch, terrible otherwise everything else was fine

The place was so tropical and luxurious in one

Nothing

Clean, comfortable, great location. Staff was very nice.

Restaurant could have started lunch earlier than noon.

Location was perfect, rooms were very spacious

Room cleaning was supposedly every 5 days. Asked for bedding to be changed after 3 days and was given sheets to do ourselves. Check in is very late and staff were not very helpful to get in earlier.

The location was good. Right on the beach and close to restaurants. The room was big and comfortable beds. The staff was great.

Nothing was wrong

We liked how close the beach was, access to a pool and restaurant, and the amenities

The property was great. A more comfortable bed/pillows would be nice

1. Location is very nice, beach access is good. Kahekelli beach on Westin side is comparable to Honolua Bay for snorkeling. 2. Villa is spacious 3. Parking is convenient by the villa. 4. Kids enjoyed the swimming pool 5. Christopher who is with the vacation planner was very helpful. 11/10 for him!

Front Desk Staff is horrible. The lady who checked us in has little sense of how to talk to customers. She didn't tell us about the free stuttle service to Sheraton(Black rock) and other facilities. We wasted a day not knowing about the shuttle and instead walking all the way (No parking is available at black rock ). She was very rude when I asked about late checkout. She had no clue about bed arrangements. At the price paid, I expected better service and facilities from the property. In terms of facilities, there is a ping pong table, a small area to barbeque, pool. Beds were not very comfortable. Air conditioning could have been better. It feels hot at lowest temperature setting. Bath Towel delivery was cumbersome and never happened. Cleaning happens every 4 days. It feels like there is a disconnect between the Aston guys and the owner of property. It's halfway between a hotel and an AirBnB. Thanks to the owner who had kept some snorkelling gear, one life vest (Request to keep some more), fins, beach chairs and other misc stuff (btw, umbrella is broken)

The facility is pretty good, and the pools are really clean.

The coffee is provided only till 10:00am.

The pool and beach access was really nice. We enjoyed how it wasn’t crowded and the rooms were comfortable for families.

Excellent beach access with great snorkeling right nearby!

Only restaurant nearby closes at 8:00pm, so no place to hang around later if you wanted to.

Great location. Room was good and spacious

Just a little more maintenance is needed around the grounds. Very difficult time with few staff. Think it was overpriced for no rooms being serviced

On the beach, great snorkeling!

AC cooled down at night but not super cool during the day.

Location is magic, and the apartment we were in was spacious and clean. Parking was within arm reach and the staff was also very kind and relaxed. Pool and bar/grill were also a big plus for us.

Hard to find anything.

The resort felt safe, welcoming and friendly. The pool was amazing and being right on the beach made for a picturesque and relaxing atmosphere. We were there on honeymoon and everything just made it the perfect honeymoon location.

clean and quiet, great access to beach and surrounding areas. Castaway restaurant/bar was convenient and good.

TV programming was limited ( live tv )

Did not eat breakfast