All was good

Advertised hot tub on line, but not available, and hasn't been for a few years i

Breakfast was good for being free, and the use of the pool with no other people was great for my kids.

For $165 I feel like I could have stayed at a place that did not have power strips everywhere instead of adequate electrical work. I had to move the entire coffee station to find an outlet that worked and could be reached. When we got to our room I opened the door to find that we were given keys to a room that was already being occupied. The phone in the new room was not working. The beds were so uncomfortable I woke up with a backache. Overall, I just feel like that was a lot of money to spend for so many downfalls. I likely will not return

friendly

location

the pool and breakfast

no hot tub like they advertised, the cot they gave us was an old spring mattress and so awful, urine on the toilet

The breakfast was great

We love the Comfort Inn in Augusta, ME. The staff are very responsive. We discovered our room had no heat! Alerted the front desk manager and she had fortunately just had a cancelation request in a suite. She quickly gave that person a free cancelation and upgraded us to the suite with heat! A win win for both of her customers! The rooms are always very clean and well appointed. Comfy beds and great assortment of different softness pillows! We always feel safe and secure at the Comfort Inn wherever we travel. And the hot breakfast is great. As is having the Ninety Nine Restaurant right next door in parking lot!

Roaches, lobby was not open until after 8am to check out

I love the location I loved when we walked i and Everything was decorated so cute and Christmasy. There was a hot cocoa station that my son loved. The pool was heated, which was awesome because it was cold out. The staff was all very nice and accommodating. There was a nice little spot for my pup outside. The breakfast was excellent more than we expected. Overall, it was a great experience.

The Christmas decorations and hot chocolate bar

The morning staff was completely rude! The guests across my room was drunk and loud all night!

Cindy, the desk attendant was phenomenal! she was kind, efficient and friendly. A true asset to your staff. YAY Cindy!!!

Location was good, restaurant right next door and not far out of downtown. Good comfy bed

Hotel is dated, and whilst it was reasonably clean, there were stains in the sofa and carpet.

Staff were friendly and the kids liked the pool.

They had a power outage and their breaker board went. We lost power and had to switch hotels but they were understanding and issued us a refund.

Nothing

No power fire alarm was pulled and abunch of people out front sm9king pot and drinking never staying there again

No ice on our floor. Broken?

I didn’t mind the location…. I like the thought of a pool but was completely unable to use it.

The pool was over swarmed with a party, the party of a huge group of people in multiple rooms on the same floor and it kept me awake until almost 3am, music, doors slamming, people running and screaming down the hallway. The next morning we went to finally get a chance to swim the reason I paid to stay for an anniversary/birthday gift for my husband and the pool was closed…. No one told us that when we checked in…. The pool was cloudy and a whole bunch of hair floating on top so it was dirty, I wouldn’t have swam in that. I was displeased. But without the bad hallway neighbors and no pool it was ok. My husband liked having the complementary breakfast.