The space of the room and location of the property.

The housekeeper forgot to collect bathroom towels that she left in the living area.

The location

The unfair pricing . The rundown conditions. The inefficient help

Location

Customer Service was horrible. We were finally comped our entire stay due to all the problems listed below: *Check-in was horrible. A trainer took all of our information and charged deposit and 100 per night incidentals. We waited almost 3 hours for check-in. When we received email to check-in they didn't have our information. Checked us in again, but CC was declined. Called our finance, they said they were pending charges. Finance increased CC to allow us to check-in. Upon check-out looks like 2 additional rooms were still accounted for, would have been nice to know as our rooms weren't in working order at all. Again, spoke with them saying NO we never entered those rooms and would have love to have been moved to a real room earlier in the process. Manager wasn't available during any of this process. *1 room there was no hot water for 2 days, finally moved me to a bubble room (adjoining room). We called every night and day to notify them problem wasn't resolved. AC didn't work day 1. *1 room had no AC day 1. Engineering fixed the problem. *1 room smelled like sewage, we notified them of problem and AC didn't work day 1. Engineer went up to room, said it was to be not in service - moved to bubble room on last night of stay. Lastly, a security guard walked in on one room late at night and scared the daylights out of my co-worker. He said, he had to check it out because the room said VACANT. We notified front desk of the problem and asked questions regarding incident. This was the worst stay we have ever had, I would never recommend this hotel to anyone.

Good distance to Palm Springs Ariel Tram. Walking distance to nearby restaurants.

Room assignment—on the second floor. The website said breakfast was included, but we were given a separate bill which was confusing.

The staff, MR. TJ and MR. Ocean were amazing. Great people and they definitely made you feel like we were at the four seasons.

The lack of cleanliness of the rooms. I had to switch from 239 to 534 because there was a roach in 239 and I was with my wife and children. Not a good start to our first time staying here.

Loved the suite room, views. Very quiet room. Staff was great. Front desk clerk, Citlalli made sure we were taken care of. Valet was fast and friendly. Woud stay at this property again.

Only 1 operating elevator was a little inconvenient.

Location

They didn’t clean our rooms for days at a time with no towels

The staff were extremely welcoming and friendly. Room was spacious with good facilities. Restaurant was good too - surprising that more folks don't use it but this may be because of the early evening close times. The Location is superb, more or less right in the centre and has an easy ride to the airport - Uber was only $15 including $3 airport fee.

No complaints!